Korean Bilingual System Admin & Service Desk

Korean Bilingual System Admin & Service Desk Responsibilities Service Desk & Customer Support System Administration (Jira/MSP+/Web Systems) Data Analysis (Excel/KPI/Reporting) AI-Driven Automation & AI-assisted Development Continuous Process Improvement (Agile Mindset) on QA/System failure issues Perform basic to intermediate system administration tasks, including User and access management System configuration: Workflow and process maintenance, Issue investigation and escalation Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows. Requirements Bachelor's degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred. 5+ years of experience in one or more of the following areas: Service Desk / Help Desk Operations, IT Operations or Application Support, System Administration. Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders. Ability to work effectively with both U.S.-based teams and Korea-based Headquarters. Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients. Special Skills & Qualifications Experience with Jira or other ticketing/workflow management systems preferred. Understanding of web-based applications and system integrations. Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies. Why work at BTI? We're committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully. Corporate Values 1. Guided by Integrity We earn trust by keeping our promises and holding ourselves and each other accountable to do the right thing in all circumstances 2. Strive for Excellence We strive to deliver quality candidates with efficiency and professionalism leading to the complete satisfaction of our clients 3. Stronger Together We embrace each other's differences and practice collaborative communication to build strong partnerships and relationships to achieve successful outcomes 4. Think Big We continuously challenge ourselves and seek innovative ideas to improve and strengthen our company, clients, and partners for long-term success 5. Achieve Impact We commit ourselves to empowering and uplifting the people and communities we serve for a better tomorrow To be the foundation of all connections and the driver of new discoveries, growth, and transformation for our employees, candidates, clients, partners, and community Connecting talented employees and great companies to attain new experiences and opportunities to fulfill their needs and achieve their goals. #J-18808-Ljbffr 10 BTI Solutions, Inc.