Case Manager

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life's challenges. We offer behavioral healthcare services - psychiatry, addiction recovery, mental disorder treatment, etc. - that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Case Manager - Substance Use Disorder (SUD) Treatment
Location: Agawam, MA (New Facility - Startup Phase)
Schedule: Full-Time and Part-Time Opportunities Available
Pay Rate: $22 - $28 per hour
About Pyramid Healthcare

Pyramid Healthcare is a nationally recognized provider of behavioral health services, offering compassionate, evidence-based care to individuals with substance use and co-occurring disorders. We are proud to be opening our newest treatment center in Agawam, MA, focused on Substance Use Disorder (SUD) treatment for adults.

Join us as we build a new program dedicated to recovery and make an immediate impact on the lives of clients and their families.
Position Summary

We are seeking a dedicated and organized Case Manager to support clients and families throughout the continuum of care. This role is essential to client success and includes coordinating services, communicating with referral sources and external providers, assisting with admissions processes, and supporting aftercare planning to ensure smooth transitions following treatment.
Key Responsibilities

• Coordinate client care activities, including appointments, schedules, and treatment planning
• Communicate with referral sources and outside providers to ensure continuity of care
• Support the admissions process by verifying documentation, scanning records, and initiating communication with external providers as needed
• Conduct orientations with clients and families in collaboration with the primary therapist
• Provide case management services including transportation coordination, case management sessions, and support related to legal or employment needs
• Facilitate educational or skill-building groups to support clinical programming
• Develop and document comprehensive aftercare plans in collaboration with the treatment team and business development staff
• Provide aftercare documentation to appropriate external providers and ensure follow-up coordination
• Maintain accurate and timely documentation in the electronic clinical record system (CareLogic)
• Participate in treatment team meetings and maintain collaborative communication with counselors and staff
• Ensure compliance with confidentiality standards, licensing requirements, and program policies
• Complete required trainings and perform additional duties as assigned

Qualifications

Education

• High School Diploma or GED required; bachelor's degree in a related field preferred
• Two years of previous case management experience preferred

Experience

• Minimum of 2 years of case management experience preferred, ideally in behavioral health or substance use treatment

Skills

• Strong organizational, communication, and interpersonal skills
• Ability to manage multiple tasks and meet deadlines
• Knowledge of community resources and referral processes

Requirements

• Ability to maintain professionalism, confidentiality, and accurate documentation

Why Join Pyramid Healthcare?

• Opportunity to be a founding team member at a newly launched treatment program
• Make a meaningful impact helping clients and families navigate recovery
• Competitive pay and opportunities for advancement
• Supportive, mission-driven team environment
• Ongoing training and professional development

Interested in joining a team dedicated to recovery and compassionate care? Apply today and help us build something meaningful in Agawam, MA.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at:

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.