M365 Technician (Information Systems Specialist 6)

M365 Technician (Information Systems Specialist 6)

We are hiring two (2) Permanent M365 Technicians. This recruitment may be used to fill future vacancies.

Location: Salem, OR

In-state remote work is available for this position with supervisor approval.

Salary: $6,523 - $9,862 /per month Non-PERS Rate

$6,913 - $10,457 /per month PERS Rate

What You Will Do:

In this role, you will administer and support the agency's Microsoft 365 GCC environment to ensure secure, reliable daily operations across core services (Exchange Online/Outlook, Teams, SharePoint/OneDrive, and Entra ID). You'll apply established governance, security/compliance, and licensing standards; resolve incidents and requests; and implement approved changes—escalating complex work to engineering staff as needed.

This is accomplished in part by, but not limited to:

• Tenant & Service Administration: Manage mailboxes, distribution groups, transport rules, Teams policies, meeting settings, SharePoint site permissions, and OneDrive lifecycle tasks. Implement and maintain Conditional Access and MFA configurations consistent with agency standards.
• Endpoint Management: Manage endpoint configurations and policies for Windows-based workstations and Apple/Android mobile devices. Ensure all endpoints are continually updated, secured, and function as expected.
• Incident, Request & Change Operations: Triage tickets, troubleshoot user issues, document resolutions/runbooks, and process routine changes within established change control procedures; escalate nonroutine or design level items to senior engineers.
• Security & Compliance Posture: Execute and monitor data protection and compliance controls (e.g., Purview DLP/labels) and endpoint/email security policies (e.g., Defender), responding to alerts and remediating findings according to agency practices.
• Identity & Access Management: Support identity lifecycle activities in Entra ID/Active Directory, including user provisioning, group/role assignments, access reviews, and license administration aligned to governance and least privilege principles.
• Automation & Efficiency: Use PowerShell, Autopilot, Copilot, and Power Platform (Power Automate/Power Apps/Power BI) to automate repetitive administrative tasks, improve service health, and standardize operational procedures.
• Operational Documentation & Knowledge Sharing: Maintain accurate documentation, SOPs, and configuration baselines; provide clear communications and handoffs to Service Desk and peer administrators to support continuous operations.

To Qualify:

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't meet every one of our desired qualifications listed.

Your application must demonstrate education and/or experience in the following:

(a) Five (5) years of information systems experience in: Core Microsoft 365 Government Community Cloud (GCC) administration* ; OR (b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND three (3) years of information systems experience in: Core Microsoft 365 Government Community Cloud (GCC) administration * ; OR (c) A Bachelor's degree in Information Technology, Computer Science, or related field AND one (1) year of information systems experience in: C ore Microsoft 365 Government Community Cloud (GCC) administration *.

*Experience in Core Microsoft 365 Government Community Cloud (GCC) administration must include:

• Managing incidents, changes, and problems related to core M365 services such as Exchange Online/Outlook and SharePoint Online & Teams for US government environments
• Establishing and configuring Endpoint Management solutions such as Hybrid-join, Intune, and Defender for US government environments

All applicants using their education to meet the position requirements must submit a copy of all transcripts no later than interview to receive credit for college degrees or coursework. Credits must be from an accredited college or university. Transcripts must include name, coursework and indicate that a degree was obtained. On-line transcripts are acceptable for application. A copy of official transcripts will be required at time of hire.

As the most competitive candidate, your application will demonstrate the following requested skills and experience:

• Identity & Access Management (AD, Entra,MFA, SSO, Windows Hello)
• Cost Management & Licensing
• Troubleshooting & customer support (ITSM)
• Automation & Scripting (Powershell, Autopilot, Copilot, Power Automate)

Preference may be awarded for hands‑on Microsoft 365 operational experience under enterprise standards.

If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.

How To Apply:

• Click apply
• Upload your resume
• Complete job history and education sections to clearly demonstrate how you meet minimum qualifications for the position
• Complete application questionnaire
• Submit your finalized application
• Complete additional inbox questionnaires on confidentiality and veteran status
• Check back periodically for additional actions

Please note: you must attach your resume to your application and complete the job history and education sections of the application. Failure to submit the required materials will remove your application from consideration.

About The Agency:

The Oregon Secretary of State is one of three constitutional offices created at statehood. As an independent constitutional officer, the Secretary of State answers directly and solely to the people of Oregon.

The Secretary of State employs approximately 245 full-time, part-time, and temporary employees. The Secretary oversees the functions of seven program divisions: Archives, Audits, Corporation, Elections, Business Services, Information Systems, and Human Resources.

Our Mission:

Build trust between the people of Oregon and our state government so that public services can make a positive impact in peoples' lives.

Our Vision:

We envision an Oregon without barriers, where we lead with our values and believe every voice should be heard. We do so by:

• Building equitable access to our democracy.
• Making tools easily available to achieve economic success.
• Ensuring state resources are used sustainably, efficiently and accountable to the public.
• Honestly acknowledging Oregon's history.

Our Values:

Access for all

We elevate equity through identifying and actively eliminating barriers.

Authenticity

We have integrity and are honest and true to ourselves and others.

Clarity

We share stories, using plain language to increase understanding and impact.

Respect

We are committed to serving the people of Oregon and strive to understand all viewpoints.

Service

We are responsive and prioritize the needs of current and future Oregonians we serve.

What's In It For You:

• Family Friendly Work Life Balance (paid time off, 12 holidays, 3 personal days, short and long term disability benefits)
• Take Care of Yourself and Your Family (comprehensive employee benefits, choice of medical plans, vision plan, life insurance, child care flexible spending account, employee assistance program)
• Celebrate Uniqueness: Diversity and inclusion are cornerstones of our values. We recognize that diversity and inclusion are critical to developing a talented, high-performing workforce and are committed to providing a supportive work environment in which all of our employees can thrive and reach their full potential. We strive to maintain a culture that attracts, develops and retains a diverse workforce that closely mirrors the residents of our community. We learn from and respect the cultures in which we operate and value the uniqueness of individual talents, experiences and ideas.
• Invest in Your Future: (Pension plan, deferred comp, short and long term disability plan, flexible spending accounts for healthcare and dependent care)
• Be Appreciated (employee recognition events, agency unique employee recognition program allowing for additional leave options such as vacation buy-out and sick leave roll-over, dynamic employees doing impactful work)
• ADA: At the Secretary of State, we value community and foster a sense