Senior Human Resources Manager

Bi-Lingual Employee Relations & HR Manager (Hospitality – Miami)

Family owned and operated; well-established restaurant group (10 locations / 1,000+ employees) is seeking a high-level HR Manager to lead Employee Relations and HR Operations .

This is a hands-on, fast-paced, high-impact role critical to company stability and daily operations. We are looking for someone experienced, organized, and confident who can step in immediately and handle sensitive situations with professionalism and sound judgment.

Key Responsibilities:

• Lead Employee Relations: investigations, complaints, discipline, terminations.
• Manage documentation, reporting, and HR processes.
• Coach and guide managers daily on employee issues and performance management.
• Conduct annual compliance training (DOL, workers comp, FLSA, sexual harassment, discrimination, leadership) .
• Experience in conducting, documenting and leading investigations (complaints, disciplinary issues, harassment, discrimination, etc.), as needed.
• Work with labor attorney on possible high-risk matters. When necessary, respond to subpoenas and agency requests (EEOC, DOL, etc.,).
• Oversee and manage HR Department: Supervise 2-3 HR team members and monitor performance, ensure accuracy, consistency, and compliance with processes and responsibilities (Workers Comp, FMLA, Recruiting, Benefits, HRIS maintenance of employee data).
• Interview and hire for management and upper-level positions, in coordination with DOO.
• Conduct New Hire Orientation (monthly).
• Conduct site visits (3 a month) to monitor employee adherence to company policies and meet face to face with management to discuss concerns, issues, and maintain strong HR presence across locations.
• Participate in annual benefit meetings along with HR VP and ownership to evaluate and select company benefits.
• Conduct annual open enrollment meetings along with HR team members and brokers to comply with ACA and company requirements.
• Assist ownership and DOO with operational and HR needs.
• Competence in HRIS management ( PAYCOM A PLUS) .

Requirements:

• Bilingual (English/Spanish) REQUIRED (Strong Spanish Fluency speaking & writing)
• Strong employee relations and investigation experience
• Confident handling sensitive employee issues
• Strong organizational and decision-making skills
• Must have Excellent writing and documentation skills (critical)
• Must have Excellent communication and presentation skills
• Bachelor’s degree and 8+ years of HR experience
• 45-50 hours/week with flexibility to work AM/PM based on business demands (investigations, open enrollment, senior meetings)
• Hospitality or restaurant industry experience a PLUS
• Experience managing multiple locations or high-volume workforce a PLUS