Payroll Coordinator

Client Services Coordinator Professional

FullHR is seeking an on-site Client Services Coordinator Professional to join our team! You will be directly responsible for supporting or connecting clients with credentialed professional Specialists. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Top Candidates will have a Life and Health license.

Responsibilities:

• Resolve client inquiries and complaints
• Expand business reach through networking techniques
• Comply with insurance standards and regulations
• Track and identify areas of improvement
• Build agency reputation and growth through positive customer relationships, marketing programs, and lead acquisition
• Create and enforce office policies, standards, and procedures to help the agency run smoothly and profitably
• Supervise personnel, create schedules, manage daily operations and hold staff accountable to their performance goals
• Assist in member-carrier mediation, customer sales, claims processing and resolution
• Assist with telephone and on-site group benefit enrollments
• Assist in Recruiting/Staffing/Hiring
• Assist with Enrollment of New Hire Payroll paperwork
• Assist client employees with New Hire paperwork/Employee Handbook and Policies.
• Facilitate client communication and FullHR Professionals for Payroll Administration/Worker's Compensation Insurance/Group Health Benefits and Human Resources
• Assist with Group Health Quoting
• Assist Client Members with finding local service providers
• Payroll Administration
• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM and Time Tracking - Record customers interactions in internal system for cross-functional awareness and relationship development.

Company Overview: FullHR is a fully integrated Human Resources, Payroll, Benefits, and Compliance solutions provider dedicated to helping growing businesses operate more efficiently, compliantly, and confidently. Headquartered in Charlotte, North Carolina, FullHR partners with companies ranging from 10 to 500 employees across multiple industries and states.

FullHR delivers a true back-office solution —combining licensed professionals, proven processes, and integrated technology—to manage the complexities of employment administration. From recruitment support and onboarding to payroll processing, benefits administration, HR compliance, and risk mitigation, FullHR allows business owners and leadership teams to focus on growth while we handle the work behind the scenes.

What sets FullHR apart is its integrated model. Payroll, HR, benefits, insurance, and compliance are not siloed—they are aligned through FullHR's technology ecosystem and supported by experienced HR professionals, benefits specialists, and licensed insurance advisors. This structure reduces risk, eliminates duplication, and delivers measurable value.

With hundreds of carrier relationships and deep regulatory expertise, FullHR acts as a trusted extension of each client's management team—helping organizations attract talent, remain compliant, control costs, and scale with confidence.

FullHR — Expert administrative support, empowering owners to focus on profitable growth.

FullHR, Inc was established over 25 years ago in Charlotte, NC and is a well-established Outsourced Services company located in Charlotte is seeking an Assistant Office Manager Licensed in Life and Health Insurance. The best candidate will have your Health and Life License in North or South Carolina and it must be in good standing. You must also have at least two years' experience in the industry of either Insurance, Payroll, Human Resources, and/or Benefit Enrollment. The dress attire is business casual. After a waiting period, Comprehensive Benefits include Medical Plan Options and Company Paid Employee Dental / Vision / $100,000 Life / $100,000 AD&D / Long-Term & Short-Term Disability with matching funds for our flexible retirement plan.

Job Qualification Requirements:

• Highly capable of managing all business operations
• Sales and Management experience
• Straightforward communicator, dependable and strong leadership skills
• Must have at least 2 years working in a full-service benefit group lines agency, Payroll Manager or Human Resource client facing experience
• Best candidate will have an active Life & Health Insurance License
• Problem Solving Skills
• Organizational Skills
• Time Management
• Telephone Skills
• Comprehensive use of Microsoft Office 365
• Microsoft Excel
• Accounting Auditing expertise
• Microsoft Teams, Ring Central Meeting, WebEx Hosting Skills
• Previous experience in insurance, customer service, or other related fields
• Ability to build rapport with clients
• Strong negotiation skills
• Excellent written and verbal communication skills
• Ability to prioritize and multitask

Job Type: Full-time

Compensation: $18 Per hour to $26.50 per hour ($37,440 - $55,000 /year+) Life and Health License permits more hours to extend HR duties and creates additional commission opportunity)

Required education: Bachelor's Degree

Required experience: Proven experience using Office and Excel Technology is not optional and Either Payroll Administration, Customer Service, (PEO) Professional Employer Organization, Benefit specialist, Project Manager, or Assistant Office Manager: 2 years