Manager-Business Process & Continuous Improvement

Job Description

Title: Manager-Business Process & Continuous Improvement

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Location: Honolulu – Oahu

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Duration: FTE

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JOB FUNCTION:

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Responsible for supporting the identification, prioritization and execution of performance excellence initiatives/projects/programs enterprise-wide in alignment with corporate strategy. Provides expert execution on business process improvement, program/project management, process/project budgeting/costing, resource estimation, and regulatory guidance. Ensures strategic alignment in the execution of initiatives and measures success via post process improvement/program/project benefits realization. Aligns with and coordinates initiatives/programs/projects to the Strategic Transformation Plan and financial/budget goals. Supports activities related to interactions with internal and external process areas. Responsible for the continuous improvement of assigned functional areas. Responsibilities are tri-company wide.

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ESSENTIAL FUNCTIONS:

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• Business Process and Continuous Improvement (CI) – Works with leadership to identify, analyze, prioritize, and improve business processes in alignment with achieving strategic goals. Responsible for the successful execution of continuous improvement events and/or business process analysis in support of initiatives/programs/projects. This includes but not limited to implementing and sustaining the corporate CI Strategic Plan, CI Deployment Plan, CI Communication Plan, execution Records Management and Archives, Operations Room and Information Center, Recognition Program, Governance and formal monitoring of the successful execution of such plans. Practices Plan, Do, Check, Adjust (PDCA) routinely.
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• Costing and Benefits Realization – Responsible in execution to ensure that processes/programs / projects follow measured guidelines for business process improvement, business case analysis, budget development and costing, resource assumptions and allocation, and planning assumptions (taking into account regulatory, environmental and permitting requirements). Mentors management to develop strong business cases that deliver on benefits. Monitors and reports on initiative/program/project ’s ability to deliver post process improvement/program/project operational success aligned with strategy.
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• Program/Project Management – Works with leadership to identify, analyze, prioritize, and schedule interrelated process initiatives to achieve strategic goals. Responsible for the successful requirements gathering of the program/project, and reports on program/project goals, strategy, progress and status. Is considered the conduit for inter-related initiatives and proactively negotiates, and manages the issues associated with shared resources be it labor, dollars, logistics, and/or inter-related program/project objectives.
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• Process and Project Governance Support – Responsible for supporting and participating in established program management and CI governance processes. This includes but is not limited to: Following all defined procedures in respective charters (analysis, prioritization, and approvals), capturing and publishing meeting minutes, managing and maintaining the workspace, and organizing its agenda. Additionally, be responsible to ensure appropriate connection between unit level PMOs/Champions and governing bodies at the various levels throughout the Hawaiian Electric companies.
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• Business Process and Project Management Training and Mentoring – Responsible for conducting peer portfolio and program management training/mentoring, and on-boarding enterprise wide. Contributes to the building and maintenance of the Hawaiian Electric (tri-company) Project Management methodology, tools and training materials.
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• Develop, Maintain, and Monitor Execution of the EPE Methodologies – Responsible for contributing towards the development, rigorous execution and monitoring of the Hawaiian Electric (tri-company) Business Process and Business Analysis methodologies.
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• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.
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BASIC QUALIFICATIONS:

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Knowledge Requirements

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• Thorough knowledge of performance management; including operational and service excellence execution in support of an integrated enterprise that is well aligned with the overall corporate strategy. Understands and demonstrates expert capabilities in conducting continuous improvement events, business process analysis, programs and projects.
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• Thorough knowledge of the principles of business process, portfolio and project management financials (includes business case development, justification and realization) and how it is associated with corporate strategic planning, regulatory, and budgeting cycles.
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• Working knowledge of business process and project management standards and methodologies, including define, measure, analyze, improve, control (DMAIC), value stream, voice of the customer, waste reduction, initiating, planning, executing, controlling, and closing projects, developing work breakdown structures, tracking progress and status, managing scope, mitigating risk, business analysis and business case development, etc.
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• Working knowledge of portfolio management; including idea generation, prioritization, management, portfolio balancing, program/project termination or deferment, and specifically in the understanding of the associated trade-offs and integrated relationship between programs and projects as it directly relates to achieving strategy.
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• Working knowledge of regulatory requirements (i.e. SOX, PUC, Permiting, etc) highly desired.
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• Working knowledge of technology automation (i.e. personal computers and/or mainframe systems) and related software applications (i.e. business process/project management and productivity tools, etc.).
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Skills Requirements

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• Ability to develop, lead and mentor others through acquisition of new skills in the business process and CI discipline; while sharing these skills with others on a periodic basis.
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• Ability to analyze, strategize and schedule interrelated initiatives based upon their strategic value, risks, scope, schedule and resource requirements. Oversees the concurrent planning and delivery of interrelated projects, inspects project deliverables to ensure project quality.
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• Ability to conceptualize new ideas quickly. Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities. Ability to determine the root causes of issues and problems and quickly develops solutions to resolve them.
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• Requires a high level of cross-functional responsibility where the building and aligning of teams is crucial. Must have excellent facilitation, communications, and leadership skills – especially applied to teams that do not directly report to the portfolio/program/project manager.
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• Requires a great attention to detail, structure and rigor while demonstrating sound financial acumen; in analysis, reporting, planning, budget and forecasting.
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• Excellent organizational skills. Ability to multi-task, process and follow-up systematically.
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• Demonstrated strong analytical skills for such tasks as preparing and monitoring business processes/program/project requirements, resolving cost and time constraints, and conflicting priorities.
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• Strong interpersonal skills to influence, motivate, and persuade various groups or individuals. Ability to handle difficult and/or sensitive issues while using tact, courtesy and discretion.
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Experience Requirements

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• Ten (10) or more years experience in being a business process lead and/or CI practitioner; including at least eight (8) years experience in managing enterprise initiatives / programs / projects.
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• Five (5) or more years of supervisory experience.
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• Bachelor’s degree in computer science, engineering, project mgt, process engineering or related field or equivalent work experience.
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• Experience with the regulatory, social, public affairs (neighborhood boards, community groups, government agencies, political leaders, media, etc) review processes is desirable.
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• Experience within a public utility environment is desirable.
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• Certified Lean Six Sigma (LSS) Green Belt is required.
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• Certified IIBA Certified Business Analysis Professional (CBAP) is required.
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• Certified Lean Sig Sigma (LSS) Black Belt is desired but not required.
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• Certified Project Management Professional (PMP) is highly desired but not required.
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• Certified Cost Estimator and Analyst (CCE/A) is desired but not required.
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