Administrative Assistant 2

Salary : $50,398.40 - $74,068.80 Annually
Location : Des Moines - 50315 - Polk County, IA
Job Type: Full-time
Job Number: 27-00473
Agency: 216 Department of Insurance & Financial Services - Insurance
Opening Date: 08/18/2026
Closing Date: 8/29/2026 11:59 PM Central
LinkedIn Tag: #LI-POST
Point of Contact: View email address on click.appcast.io


Job Description


The Iowa Insurance Division is seeking an Administrative Assistant 2 to manage key office functions and support volunteers for SHIIP (Senior Health Insurance Information Program) and SMP (Senior Medicare Patrol. SHIIP and SMP operate a state-wide network of over 400 volunteers providing free Medicare-related counseling and information for Iowans.

This position is located at 1963 Bell Ave, Des Moines, with teleworking available two days per week.

Position Description
Specific job duties include but are not limited to:

Volunteer toll-free help line/email
1. Provide courteous, competent and professional support to SHIIP/SMP volunteers calling our dedicated toll-free telephone line.
2. Answer questions about technical Medicare subjects.
3. Research technical questions and compile or compose responses, following up as appropriate.
4. Route advanced inquiries to appropriate staff and alert the Director of trends in inquiries, actual or potential problems experienced by callers.
5. Respond to volunteer and sponsor e-mails submitted to our main inbox, forward e-mails to other staff as appropriate.

Online Training Lead
1. Construct online training structures for staff and volunteers using the learning management system and content provided by our Staff Trainer.
2. Manage training modules, publish, develop instructions for users, test new modules, assist with evaluation of modules, and publish updates.
3. Provide troubleshooting and technical support for staff and volunteers for online training.
4. Manage new volunteer registrations for online training and monitor/ document progress.
5. Provide technical support for online webinars and meetings (set up and manage webinar meeting room).
6. Analyze technology needs and recommend technology applications for training and program management and help implement the use of new technology.
7. Advise the Director on technology problems/issues.

Office Skills/Management
1. Secure bids, handle printing orders and track orders.
2. Find locations for off-site trainings and special events; secure agreements/contracts for locations; and prepare training packages.
3. Manage email distribution lists.
4. Create and revise online secure documents as needed.
5. Create and manage the site contact list.
6. Manage volunteers in state and federal systems.
7. Manage/coordinate special projects and other duties as assigned by Director.

Recordkeeping, Statistics and Data Entry
1. Perform data entry.
2. Manage program databases, including activating new users and sites.
3. Manage the resource database.
4. Review and address data upload errors between local and national databases.

Key Skills
• Attention to detail, strong written and verbal communication skills.
• Ability to navigate a variety of software applications and to learn new programs/ systems.
• Willingness to learn from staff and volunteers to build Medicare subject matter knowledge.
• Able to work well in a team setting.
• Able to manage multiple projects simultaneously, and adjust task lists as priorities change.
• Works well in a busy environment.
• Flexibility.

Employer Highlights
The Iowa Insurance Division is a well-respected employer. We are focused on providing excellent customer service while offering a wonderful team atmosphere and respect for work-life balance. We have a competitive total compensation package for all of our full-time employees, including:
• Iowa Public Employees Retirement System (IPERS)
• Teleworking available two days per week
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (11 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance


E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit
Minimum Qualification Requirements


Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited four-year college or university with a bachelor's degree in any field, and experience equal to one year of full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel, and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations; reviewing operating records/reports and evaluating their effectiveness).
2. A total of five years of education and/or full-time experience (as described in number one) where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as an Administrative Assistant 1.

For additional information, please click on this .
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Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

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01


Do you understand that the information provided on your application and resume must be truthful, honest, and accurate to the best of your knowledge?


Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree
• No

02



PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03


Have you graduated from an accredited four-year college or university with a bachelor's degree in any field? IF YES - How many months of experience do you have of full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel,and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations;reviewing operating records/reports and evaluating their effectiveness)?

• I have not graduated from an accredited four-year college or university with a bachelor's degree in any field
• Less than 12 months of the administrative support work identified
• 12 months or more of the administrative support work identified

04


How many years do you have of a combination of post high school education in any field AND/OR full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports;organizing files; scheduling meetings/appointments; arranging travel; processing travel claims;ordering supplies/equipment) or technical support work (e.g., determining budget, personnel,and equipment needs; compiling/evaluating statistical, historical, economic, business, financialor technical program data; interpreting or securing compliance with laws, rules and regulations;reviewing operating records/reports and evaluating their effectiveness)? 30 semester hours equals one year of experience.

• I do not have any of the combined education and/or experience
• Less than five years of the combined education and/or experience
• Five years or more of the combined education and/or experience

05


Are you a current State of Iowa employee- executive branch? IF YES - How many months do you have of full-time experience in the classification of Administrative Assistant 1 for the State of Iowa?

• I am not a current State of Iowa employee
• I do not have any experience in the classification of Administrative Assistant 1 for the State of Iowa
• Less than 12 months of full-time experience in the classification of Administrative Assistant 1 for the State of Iowa
• 12 months or more of full-time experience in the classification of Administrative Assistant 1 for the State of Iowa

Required Question