Customer Service Representative

*Description*
Financial Institution seeking 5 customer service agents to contact customers that have complaints regarding Home Lending, Business Banking, and Auto products.
The right candidate will be making outbound calls to customers and updating account information or requesting information from the customer. 12+ months assignment. The intent would be to hire on after trained in and successful in the role for months. Requirements - phone work experience and solid communication skills. Skill overcoming objections. Attendance and accountable. Likes tenure, call center customer service experience.
Corporate Job Description:
Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command.
This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
Functions evaluated may cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing.
Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
May communicate with others (including customers, merchants, clients, executives, agencies, regulatory/governmental representatives, bankers) to ensure resolution of matters.
Ensures identified risks and/or problems are clearly documented.
Has similar authorities as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to top level management for review.
Other duties may include: project work related to remediation, performance of ongoing reviews as needed. May generate reports and summarize results. Typically performs team leadership and provides work direction.
*Skills*
Customer service, Customer support, Support, Call center, Technical support
*Top Skills Details*
Customer service,Customer support,Support,Call center
*Additional Skills & Qualifications*
Required Highschool Diploma
Required 3+ years experience with customer contact and some sort of financial services company experience
Preferred call center experience
Preferred 2+ years experience in one or more of the following: operations, underwriting, or quality assurance within the financial industry
Any Wells Fargo experience within Mortgage, Account Resolution, Customer Service or Client Relations is preferred
Prior banking or branch/community bank experience would be helpful
Prior experience with deescalating calls would be preferred.
Strong interpersonal skills - this job requires a lot of internal follow ups and collaborations. Team members need to ask each other questions and bounce ideas off of each other.
Strong multi-tasking ability
Strong written and verbal communication
Ability to handle multiple cases at once
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract position based out of Shoreview, MN.
*Pay and Benefits*The pay range for this position is $19.21 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Shoreview,MN.
*Application Deadline*This position is anticipated to close on Jul 23, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.