Customer Service Representative

Customer Service Representative

Mechatronic Solutions is a leader in providing high-quality automation technology products, solutions, and services to companies across nearly all industries. Mechatronic Solutions focuses its efforts in Minnesota, Wisconsin, North Dakota, and South Dakota through partnerships with leading automation technology companies in robotics, motion control, machine control, pneumatics, safety, vision, and much more.

We are seeking a Customer Service Representative to provide timely and accurate support to both internal and external customers. The ideal candidate has a strong background in B2B customer service, is detail-oriented, and is willing to go the extra mile to ensure customer satisfaction.

Key Responsibilities

• Act as the primary point of contact for customer inquiries via phone and email
• Process customer orders, ensuring accuracy and timely fulfillment
• Provide order status updates and resolve customer concerns efficiently
• Assist internal and external sales teams with order entry, quote generation, and customer requests
• Place, maintain, and track purchase orders for drop-ship components
• Monitor and expedite purchase orders, keeping the team informed
• Use ERP to perform essential business transactions
• Work closely with the Accounting & Office Administrator Manager and General Manager to provide regular updates
• Offer general office support and assist with special projects as assigned

Qualifications

• Customer Service Experience: Minimum 2 years in a customer service or related role (B2B preferred)
• Detail-Oriented & Organized: Strong prioritization and multitasking abilities
• Communication Skills: Excellent written and verbal communication with a customer-first mindset
• Tech-Savvy: Proficiency in Microsoft Office and experience with Microsoft Dynamics Business Central or P21 a plus
• Reliability & Flexibility: Ability to work full-time (M-F, 8 AM - 5 PM) and adapt to evolving business needs

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.