Customer Service Representative

Job Description

Job Description

The Customer Service Representative will be a vital member of a small team, primarily handling order inquiries via phone and email during standard business hours. This role focuses on delivering exceptional support through inquiry resolution, complaint handling, and effective documentation management to ensure customer satisfaction and smooth operations.

 

Responsibilities

• Provide timely customer support via phone and email.
• Resolve customer inquiries and complaints effectively.
• Manage and maintain accurate documentation related to customer interactions.
• Collaborate with team members to enhance customer experience.
• Collect and report customer feedback for continuous improvement.
• Perform accurate data entry to support customer service processes.

 

Required Qualifications

• High School Diploma or equivalent.

 

Preferred Qualifications

• 3+ years of experience in customer service.
• Familiarity with Customer Relationship Management (CRM) systems.
• Strong verbal and written communication skills.
• Effective problem-solving capabilities.
• Excellent time management and multitasking skills.
• Ability to resolve conflicts and practice active listening.
• Proficient in data entry and teamwork.