Job Title: Bilingual Call Center Representative

Bilingual Call Center Representative

Provides telephone support for motorists seeking information about the Illinois Vehicle Emissions Testing Program and provides troubleshooting and administrative support for inspection station and repair industry personnel.

Respond in a professional, courteous, supportive, and informative manner to all inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.

Professionally interact with inspection station personnel assisting with technical and procedural questions and concerns pertaining to the emissions testing process as well as administrative support (providing forms, training information, etc.)

High School diploma or equivalent

One-year experience in a Customer Service or Call Center environment

Experience in successful conflict resolution preferred

Competency using Microsoft Suite (MS Word, Excel, Outlook and Power Point)

Bilingual/Spanish speaking skills

Excellent verbal, written and interpersonal communication skills with the ability to interface effectively with motorists

Dependable, reliable, punctual and self-motivated

Able to multitask and work in a fast-paced environment

Able to display a positive disposition at all times in a variety of customer situations

Able to develop a thorough and comprehensive understanding of the Illinois Program and effectively communicate rules and regulations to callers.