Fulfillment Lead

Join the Leader in Trading Card Manufacturing At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry. Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart. Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started. Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing. At MPG, your work makes an impact. Fulfillment Lead Join Millennium Print Group as a Fulfillment Lead! We’re looking for a Fulfillment Lead to join our team. If you’re passionate about warehouse operations, logistics, shipping and receiving, and team leadership, this is an opportunity to help support the fulfillment of world-class trading card products enjoyed by fans worldwide. Location: Morrisville, NC Schedule: Full-Time | Onsite FLSA Status: Hourly Non-Exempt Pay & Benefits: Competitive hourly compensation + comprehensive benefits package Summary The Fulfillment Lead is responsible for leading daily fulfillment, shipping, receiving, and warehouse activities while ensuring products and materials are processed accurately, efficiently, and safely. This role combines hands-on operational support with leadership responsibilities and serves as a key link between fulfillment team members and management to ensure customer requirements, quality standards, and delivery commitments are met. What You'll Do Lead day-to-day fulfillment, warehouse, shipping, and receiving operations. Provide coaching, support, and direction to fulfillment team members. Ensure incoming materials and freight are inspected for quality, accuracy, and damage. Verify outbound shipments are completed accurately and delivered on time. Monitor workflow and address operational issues to support productivity goals. Partner with Supervisors and Managers to identify and resolve operational challenges. Assist with scheduling, attendance tracking, timekeeping, and department reporting. Maintain operational records, training documentation, and fulfillment reports. Support employee training and onboarding efforts. Promote compliance with quality, safety, security, and operational standards. Maintain a clean, organized, and safe work environment. Identify opportunities to improve efficiency, accuracy, and customer service performance. Education & Experience High School Diploma or equivalent required. 4+ years of experience in fulfillment, warehouse operations, logistics, distribution, shipping/receiving, or manufacturing. Previous leadership or lead experience preferred. Experience working in an ISO-regulated environment is a plus. Skills & Abilities Strong leadership and coaching skills. Excellent communication and interpersonal abilities. Strong organizational and problem-solving capabilities. Customer-focused mindset and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office applications and operational systems. Basic computer and reporting skills. Bilingual English/Spanish skills are a plus. Basic mathematical aptitude. How You Will Be Successful Passion for Cards Help ensure products reach customers accurately and on time while delivering an exceptional fulfillment experience. Dedicated to Quality and Safety Maintain high standards for safety, quality, inventory accuracy, and customer satisfaction. Building Relationships Collaborate with warehouse teams, operations leadership, and support departments to achieve shared goals. Integrity and Respect Demonstrate professionalism, accountability, and reliability every day. Challenging the Expected Look for ways to improve processes, increase efficiency, and strengthen operational performance. Why Join MPG? Millennium Print Group, a subsidiary of The Pokémon Company International, is the largest trading card printer in the world. We offer competitive compensation, outstanding benefits, career growth opportunities, and the chance to work on products enjoyed by millions of collectors and fans worldwide. Benefits Include Competitive Compensation Medical, Dental, and Vision Coverage 401(k) with Company Match Paid Time Off and Holidays Career Development Opportunities Employee Assistance Program Wellness Programs What to Expect A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents 401(k) Plan with up to a 6% (dollar for dollar) Employer match Health Savings/Flexible Spending Account options Paid time off, including 10 company-paid holidays, plus 1 floating holiday Employee Assistance Program Comprehensive relocation package available for qualified candidates And, much more! Millennium Print Group is an Equal Opportunity Employer The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. #J-18808-Ljbffr Millennium Print Group, A Subsidiary of the Pokémon Company International