Collections Consultant II

Collections Consultant — Collections Department; Collinsville Branch

Banking • Full-Time • Collections

Scott Credit Union is hiring a Collections Consultant in Collinsville, IL to help support our members and strengthen our connection with the community. If you're passionate about delivering exceptional service, skilled at problem-solving, and thrive in a collaborative, results-driven environment – we'd be excited to welcome you to our award-winning team.

Schedule: Full-time | Monday–Friday

Work Location Status: Fully on-site at the Collinsville, IL Branch.

About the Role

The Collections Consultant works closely with members to resolve outstanding debts and ensure compliance with credit union policies and regulatory requirements. This position requires strong communication skills, an empathetic approach to member relations, and a solid understanding of collections processing within the financial industry.

Why Join Scott Credit Union?

Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

Benefits include:

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short-Term Disability, including maternity leave
• Tuition reimbursement program
• "Dress for your day" policy
• Career advancement opportunities
• Supportive, team-oriented culture

What You'll Do

• Manage and monitor delinquent accounts to ensure timely payments and resolution of outstanding balances. This includes reviewing member accounts, assessing payment history, and determining appropriate actions for collections.
• Develop and recommend customized repayment solutions for members based on their individual financial situations, ensuring a fair and mutually beneficial resolution for both the member and the credit union.
• Maintain accurate records of all collection efforts and member communications within the credit union's collection management system.
• Conduct skip-tracing investigations using available resources such as credit reports and member databases to locate members with whom contact has been lost.
• Collaborate with other departments to resolve member issues and ensure that all accounts are handled appropriately and timely.
• Ensure that all collection activities are compliant with state and federal regulations and internal credit union policies.

What You Bring

• High School Diploma or equivalent.
• One to three years' experience working in a Collections, Call Center, or Customer Service environment.
• Personal computer experience to include Microsoft Office Products.

Is This You?

• You're energized by creating meaningful connections and delivering strategic solutions
• You stay focused under pressure and prioritize precision in your work
• You take initiative, own your projects, and consistently aim for high-quality results
• You're looking to build a long-term career where your skills can grow and evolve

Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.