Associate Creative Director, Customer Stories

Creative Director For Customer Stories

The Creative Director for Customer Stories will set the creative standard for the program, leading the charge on how we celebrate the compelling people and businesses building on Ramp. You'll own the story bar, bringing narrative clarity, and filmmaker-level craft to every project.

Your job is to define the program's creative principles, write the treatments, and direct a bench of filmmakers and animators. You'll apply deep production knowledge to govern our tiers and actively push to break the mold of traditional B2B "customer stories." Working closely with our Customer Marketing Lead, who writes the stories and sets the narrative priorities, you bring those stories to life on screen: owning the creative ideation, treatment, and direction. You'll also work closely with animators and filmmakers, directing them through every shoot and edit.

As a creative leader, you'll set the standard for how Ramp is represented to our customers, partnering across the business to ensure every project meets an exceptionally high bar for craft and storytelling.

What You'll Do

• Set the creative standard for Ramp's customer films and enforce it on every project
• Apply a story bar before any project enters production: real narrative tension, a compelling character on screen, Ramp load-bearing in the story
• Develop and evolve the Ramp's film series, continuing to build a recognizable body of work
• Direct the creative for Tier 1 brand films end-to-end: brief, treatment, shoot direction, editorial, final cut
• Lead the Customer Creative team and grow a bench of editors, filmmakers, and writers
• Govern the production tier system and establish the internal production kit
• Partner with the Customer Marketing Lead on every customer film, and with Product Marketing on launch films and co-built product stories
• Own treatment and narrative shape across the program — strong writing is a daily, hands-on part of the job

What You Need

• 7+ years in film and creative direction with a portfolio that leans heavily into film: brand documentaries, character-driven branded content, or editorial work
• Strong writing chops — treatments, narrative arcs, and creative briefs are part of the daily craft; the customer story itself is led by Customer Marketing
• Strong story casting instincts — you can spot the compelling person inside a corporate org and pull a story out of someone who defaults to corporate-speak
• Understands the structural difference between a brand film and a sales-floor film, and briefs, casts, and directs them differently, with a creative point of view on how the same story can do both
• Experience building creative frameworks: production playbooks and brief templates
• Experience leading a team and producing a recognizable body of work
• Hands-on with AI tools in production and post (Runway, Descript, Adobe AI, ElevenLabs, VO3, Gemini, Midjourney)
• A background in filmmaking-leaning agencies or in-house creative leadership at companies with a high film bar
• Able to travel frequently for on-location shoots
• Based in NYC (or SF), or willing to relocate to either

Nice-to-Haves

• B2B or enterprise storytelling experience
• A network of editors, writers, and filmmakers you'd bring into our bench
• Documentary or editorial credits outside the brand world (festival, journalism, publishing)
• Experience partnering with a story-driven customer marketing function, plugging into a relationship-led story pipeline rather than sourcing stories solo

Benefits Available To All Full-Time Ramp Employees (Global)

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other Notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Ramp Applicant Privacy Notice