Utility Billing and Revenue Administrator

Utility Billing & Revenue Administrator

The Utility Billing & Revenue Administrator is a senior-level finance position responsible for the administration, oversight, and integrity of the Town's utility billing and revenue programs. This position manages complex billing systems, Business Tax Receipts (BTR), and other revenue functions, ensuring accuracy, compliance, customer service excellence, and strong internal controls.

The role requires a high degree of technical expertise, independent judgment, and accountability. While hands-on in daily operations, the position also owns policies, procedures, system configurations, reconciliations, and audit support related to revenues. The position reports directly to the Finance Director and may supervise staff as assigned.

Essential Job Functions:

• Administers the Town's utility billing system, including account setup, rate tables, billing cycles, adjustments, and service changes.
• Reviews and approves complex billing corrections and customer disputes.
• Ensures accurate billing for water, sewer, solid waste, stormwater, and other services.
• Oversees the Business Tax Receipt (BTR) program, including licensing, renewals, and compliance.
• Administers additional revenue programs such as permits, fees, and special assessments.
• Ensures proper internal controls over billing, cash receipts, adjustments, and write-offs.
• Oversees revenue reconciliations between billing systems, cashiering records, and the general ledger.
• Reviews revenue trends and assists with revenue forecasting and budget development.
• Serves as subject-matter expert for revenue and utility billing systems.
• Develops and maintains written policies, procedures, and desk manuals.
• Handles complex or sensitive customer inquiries and escalations.
• Serves as primary revenue contact for internal and external audits.
• Coordinates with Finance, Public Works, Code Compliance, IT, and other departments.
• May supervise billing, cashiering, or licensing staff as assigned.

Qualifications:

Knowledge, Abilities and Skills:

• Thorough knowledge of utility billing systems and municipal revenue administration.
• Strong understanding of internal controls and audit requirements.
• Ability to analyze complex billing and revenue data.
• Excellent customer service and communication skills.
• Ability to exercise independent judgment and discretion.
• Proficiency with ERP systems, spreadsheets, and reporting tools

Licenses, Certifications or Registrations:

Education: Bachelor's degree in accounting, Finance, Business Administration, Public Administration, or a related field. A combination of relevant education and progressively responsible experience may be substituted for the required degree at the discretion of the Town Manager or designee.

Preferred Qualifications: Minimum 5–7 years of progressively responsible experience in utility billing administration and municipal revenue, licensing, or financial operations. Demonstrated experience with Business Tax Receipts or similar municipal licensing programs. Municipal or governmental experience strongly preferred.

Certifications (preferred or required): None

Salary range: $ 90,000 - $ 120,000 Excellent benefits.

Send Application to: Human Resources Department 9293 Harding Avenue Surfside, FL 33154 Phone: View phone number on click.appcast.io You may e-mail your resume to View email address on click.appcast.io

The Town of Surfside is an Equal Opportunity / Drug Free Workplace Employer. Veterans' preference will be awarded under applicable Florida Law. All resumes are subject to Florida Public Records Laws.