Tier I Help Desk Technician - U.S. Citizens Only

Job Description

Job Description

Qualifications:

• Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer required.
• Superb verbal communication skills; comfortable working on the telephone and responding to calls.
• Ability to obtain a Position of Trust level Security Clearance
• Knowledge of Information Technology network and systems technologies, processes, and methodologies required.

Preferred:

• H.S. equivalent education and experience desired
• At least 2 years of previous Help Desk experience.
• At least 2 years' of previous Customer Service experience or Call Center environment.
• 2 years of experience in the IT field
• Experience with warehouse support and shipping hardware and products to various locations

Responsibilities:

• Answer calls coming into the Tier 1 Help Desk by the third ring.
• Create a customer incident in Remedy, the call tracking software for every call answered.
• Previous experience working with Inventory and Warehouse management.
  • Familiarity with warehouse operations and inventory management systems.
  • Basic knowledge of safety regulations and practices in an industrial/warehouse environment.

ARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers.

Our reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business.

ARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies.

Company Description

ARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers. \r\n\r\nOur reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business.\r\n\r\nARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies.