Call Center Supervisor- Remote

Location: Remote (Need to pass internet speed test)

Department: Healthcare Operations / Call Center

Reports To: Patient Customer Service Manager

Compensation: $50,000+ (Based on experience) + quarterly bonus eligibility

Schedule: Full-time, Monday–Friday 8:00 - 4:30pm CST and one late night until 7:00PM CST

POSITION SUMMARY:

GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Healthcare Operations department. This position operates in a fast-paced environment and requires exceptional multi-tasking skills to manage daily priorities effectively. The Supervisor is responsible for coaching, developing, and motivating teammates to meet departmental goals while ensuring compliance, efficiency, and outstanding service delivery . The ideal candidate is a strong communicator and problem solver who thrives on building engaged teams, driving results, and improving processes in a dynamic setting.

KEY RESPONSIBILITIES:

Leadership & Team Development

• Partner with Human Resources to recruit, interview, and select top talent.
• Build meaningful connections with team members to encourage open communication, trust, and accountability.
• Coach, train, and motivate staff to meet and exceed performance goals.
• Conduct regular one-on-ones, evaluations, and professional development sessions.
• Recognize and reward individual and team achievements to boost engagement and morale.
• Coordinate cross-training and onboarding with Training and Workforce Analysts.

Performance Management:

• Establish clear goals and performance metrics for the team.
• Monitor and evaluate results based on productivity, quality, and timeliness.
• Analyze reports to identify performance trends and process improvement opportunities.
• Collaborate with IT, Business Solutions, and Client Services to streamline workflows and enhance efficiency.
• Ensure full compliance with company policies, HIPAA, and PHI standards.

Operations & Strategy:

• • Identify and implement process improvements that support department goals.
  • Manage resources and schedules to maintain service levels and client satisfaction.
  • Handle escalated calls or issues, ensuring prompt and professional resolution.
  • Partner with leadership and cross-functional departments to align operational objectives.
  • Champion GetixHealth’s mission, vision, and values across all interactions.

QUALIFICATIONS:

Education:

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• 2+ years of experience in a healthcare call center or revenue cycle environment, with 1+ year in a supervisory or leadership role.
• Artiva experience required (strong working knowledge of workflows, reporting, and system navigation).

Experience:

• 1+ years of leadership experience in a contact center, healthcare operations, or revenue cycle setting preferred
• Experience managing remote teams and prioritizing workloads across multiple client accounts
• Knowledge of medical billing, insurance claims, and healthcare administration is a plus

Certifications:

• Certified Revenue Cycle Specialist (CRCS) required within the first year of employment

Technical Skills:

• Proficient in Microsoft Office Suite and contact center technology platforms
• Strong computer literacy and ability to troubleshoot basic technical issues remotely
• Experience with healthcare billing systems or EMR software preferred

WORK ENVIRONMENT & EQUIPMENT:

• Remote position – work from home anywhere in the U.S.
• Company-provided computer and necessary equipment
• Must have a reliable high-speed internet connection and a private workspace suitable for patient and client communications

WHY JOIN AMC/GETIXHEALTH?:

Founded in 1992, GetixHealth/Americollect is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.

BENEFITS & INCENTIVES:

• Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
• Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
• 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
• Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
• Flexible Benefits: Customize your benefits package to fit your personal and family needs.

GetixHealth /Americollect is an Equal Opportunity and E-Verify Employer.

Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.

Equal Opportunity Employer


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