Front Office Manager - Aspen Suites Hotel Sitka

Job Description

Job Description

Front Office Manager

Aspen Suites Hotel Sitka | Sitka, Alaska

Lead the Team That Creates Every First Impression

At Aspen Suites Hotel Sitka, the Front Office Manager is more than a department leader. You are the face of the hotel, setting the tone for every guest experience while building a team that is welcoming, engaged, and committed to exceptional service.

We're looking for an experienced hospitality leader who enjoys developing people, improving operations, and creating memorable guest experiences. If you're passionate about coaching teams, solving challenges, and leading by example, we'd love to meet you.

What You'll Do

As Front Office Manager, you will oversee the daily operations of the Front Desk while ensuring an outstanding experience for every guest.

Responsibilities include:

• Lead, coach, and develop the Front Office team through hiring, training, scheduling, performance management, and ongoing development.
• Foster a positive, guest-focused culture that delivers exceptional hospitality every day.
• Oversee all front desk operations, including arrivals, departures, reservations, cash handling, and guest requests.
• Partner closely with Housekeeping and Maintenance to ensure rooms are guest-ready and service standards are consistently met.
• Monitor staffing levels, scheduling, labor costs, and department expenses while maximizing operational efficiency.
• Review occupancy, forecasts, room availability, and daily reports to support revenue goals.
• Resolve guest concerns quickly, professionally, and with sound judgment.
• Ensure compliance with Marriott brand standards, JL Hospitality Management policies, and company Standard Operating Procedures.
• Conduct regular team meetings and communicate company initiatives, promotions, and operational updates.
• Maintain accurate records, reports, inventories, and department documentation.
• Support the General Manager with additional operational responsibilities as needed.

What Success Looks Like

Successful Front Office Managers at Aspen Suites Hotel Sitka:

• Build a team that delivers consistently outstanding guest service.
• Create an environment where associates feel supported, engaged, and motivated.
• Maintain strong guest satisfaction scores and operational excellence.
• Communicate effectively across all hotel departments.
• Lead with accountability, professionalism, and a positive attitude.
• Identify opportunities to improve processes and elevate the guest experience.

What We're Looking For

• One to three years of leadership experience in hotel front office operations, preferably as a Front Office Manager or Front Desk Supervisor.
• Marriott select-service experience is preferred but not required.
• Strong leadership, coaching, and communication skills.
• Excellent organizational and time management abilities.
• Ability to make sound decisions in a fast-paced environment.
• Proficiency with hotel property management systems and Microsoft Office.
• Flexible schedule, including evenings, weekends, and holidays as business needs require.

Why Join JL Hospitality Management?

When you join JL Hospitality Management, you become part of a growing hospitality company that believes our associates are our greatest asset. We invest in developing leaders and creating opportunities for career growth.

Benefits Include

• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Leadership Development and Management Training
• Career Advancement Opportunities
• Hotel Room Discounts
• Employee Discount Programs, including pet insurance, cell phone discounts, travel, entertainment, and wellness programs
• A collaborative, supportive, and fun team environment

About the Role

Hospitality is a 24-hour, 7-day-a-week business. This position requires flexibility to work mornings, evenings, weekends, holidays, and occasional extended hours based on business needs.

JL Hospitality Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all associates. Employment decisions are made without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex, sexual orientation, gender identity, marital status, disability, veteran status, or any other protected status under applicable law.