Senior Employee Relations Specialist

Serve as a strategic partner and subject matter expert on complex employee relations matters Address caregiver inquiries and concerns related to workplace policies, procedures, and practices Advise managers on performance management, disciplinary actions, and conflict resolution Mediate and resolve employee disputes and grievances Identify employee relations trends and inform morale and engagement strategies Build relationships with leadership and partner with HR Business Partners and operational leaders Support reorganizations and mitigate employee relations and legal risks Provide labor relations guidance, training, and resources Conduct and oversee employee investigations Maintain compliance with evolving labor laws and manage legal risk, third-party claims, hearings, and agency responses Document employee relations activities in ServiceNow and maintain accurate case records within SLAs Conduct exit interviews and analyze trends Partner with Legal, Compliance, and Centers of Excellence on policies, investigations, and claims Respond to and attend unemployment hearings Develop, update, interpret, and communicate HR policies Develop and facilitate employee relations education and training Implement caregiver action plans and progressive discipline Act as the first level of escalation for Employee Relations Specialists Mentor and advise Employee Relations Specialists Participate in survey readiness and HR compliance efforts Lead employee relations process improvement initiatives Coordinate return-to-work arrangements and accommodation requests Develop and implement employee relations strategies with HR Business Partners Leverage data and metrics to identify trends, evaluate risk, and inform improvements Conduct needs assessments to enhance employee job performance Perform assigned work safely and other related duties as required Requirements Bachelor's degree or higher in Human Resources, Business Administration, or a related field required 5 years of progressive experience in employee relations, focused on complex investigations and strategic initiatives Extensive knowledge of federal, state, and local employment laws and regulations SHRM-SCP or SPHR certification strongly preferred Experience with an HRIS system Core Competencies Demonstrates expertise in employee relations, including conflict resolution, performance management, and compliance with labor laws. Capable of developing and implementing strategic initiatives to enhance employee engagement and mitigate legal risks. Highest-signal resume keywords Employee Relations Strategy Development Complex Investigations Management Labor Law Compliance SHRM-SCP or SPHR Certification HRIS System Experience ATS Optimization Keywords Hard Skills Performance Management Conflict Resolution Employee Investigations Data Analysis Policy Development Employee Engagement Strategies Grievance Mediation Exit Interview Analysis Return-to-Work Coordination Progressive Discipline Implementation Soft Skills Relationship Building Mentoring Communication Problem Solving Training Facilitation Certifications & Qualifications SHRM-SCP SPHR Industry Keywords Employee Relations Labor Relations Compliance Workplace Policies Performance Management Legal Risk Management Employee Morale HR Business Partnering Third-Party Claims Agency Responses Tools & Technologies ServiceNow HRIS System #J-18808-Ljbffr Jobtailor