Power Platform Support Specialist

Stefanini Group is hiring a Power Platform & Copilot Studio Support Specialist located in Dearborn, MI. Provide engineering support for Microsoft Power Platform solutions, including Power Apps, Power Automate, and Copilot Studio. Support end users, makers, and business teams by troubleshooting issues, managing incidents, and enabling successful adoption of low‑code/no‑code solutions and AI‑powered agents. Responsibilities Provide help desk support for Power Platform and Copilot Studio–related issues via ticketing, email, chat, and online meetings. Troubleshoot and resolve common issues with Power Apps, Power Automate flows, and Copilot Studio agents. Assist users with access issues, permissions, environment configuration, and licensing support. Follow established governance, security, and DLP policies. Assist with environment management tasks, such as solution imports, basic troubleshooting, and enforcing best practices for naming, documentation, and solution lifecycle management. Maintain awareness of platform updates and feature changes. Create and maintain help desk documentation, FAQs, and troubleshooting guides. Contribute to internal knowledge bases and self‑service resources. Work closely with platform admins, developers, and business stakeholders. Identify recurring issues and recommend process or platform improvements. Support adoption initiatives and citizen developer enablement. Proactively resolve incidents and collaborate with Microsoft Support as needed. Skills Required Microsoft Azure, Microsoft SharePoint, PowerShell. Experience Required Support Specialist with 5+ years of IT operational and engineering support. 3‑5 years supporting Power Platform including Power Apps and cloud flows. Understanding of low‑code development using Power Apps, Power Automate flows, Dataverse, and Copilot Studio agents. Knowledge of citizen development, ALM strategies, security/compliance, and platform/operations management. Basic understanding of scripting languages and full stack development using PowerShell, Python, and C#. Experience supporting Microsoft 365 services including Power BI, SharePoint, Exchange, Office apps, Entra Identity, and Microsoft Azure. Basic understanding of AI technology including large language models, data grounding, orchestration, agentic automation, MCP services, and responsible AI guardrails. Understanding of agile project management, good communication, and team collaboration. Bachelor's Degree in Computer Science or equivalent experience preferred. Education Required Bachelor's Degree. Benefits & Compensation Listed salary ranges may vary based on experience, qualifications, and local market. Some positions may include bonuses or other incentives. #J-18808-Ljbffr Stefanini Group