Power Platform Support Specialist

Power Platform & Copilot Studio Support Specialist Location: Hybrid On‑Site, Dearborn, MI Contract: 12+ Month Contract Rate: $40–55 per hour The Power Platform & Copilot Studio Support Specialist will provide engineering support for Microsoft Power Platform solutions, including Power Apps, Power Automate, and Copilot Studio. This role supports end users, makers, and business teams by troubleshooting issues, managing incidents, and enabling successful adoption of low‑code/no‑code solutions and AI‑powered agents. The role combines strong customer service skills with technical knowledge of Microsoft 365, Power Platform governance, and conversational AI solutions. Key Responsibilities Provide help desk support for Power Platform and Copilot Studio‑related issues via ticketing, email, chat, and online meetings Troubleshoot and resolve common issues with Power Apps, Power Automate flows, and Copilot Studio agents Assist users with access issues, permissions, environment configuration, and licensing support Follow established Power Platform and Copilot Studio governance, security, and DLP policies Assist with environment management tasks (e.g., solution imports and basic environment troubleshooting) Help enforce best practices for naming, documentation, and solution lifecycle management Maintain awareness of platform updates and feature changes Create and maintain help desk documentation, FAQs, and troubleshooting guides Contribute to internal knowledge bases and self‑service resources Work closely with platform admins, developers, and business stakeholders Identify recurring issues and recommend process or platform improvements Support Power Platform and Copilot Studio adoption initiatives and citizen developer enablement Proactively resolve incidents and collaborate with Microsoft Support as needed Skills Required Microsoft Azure Microsoft SharePoint PowerShell Experience Support Specialist with 5+ years providing IT operational and engineering support 3–5 years supporting Power Platform (Power Apps, Cloud Flows) Understanding of low‑code development using Power Apps, Power Automate flows, Dataverse, and Copilot Studio agents Knowledge of citizen development, ALM strategies, security/compliance, and platform/operations management Basic understanding of scripting languages and full‑stack development using PowerShell, Python, and C# Experience with Microsoft 365 services (Power BI, SharePoint, Exchange, Office Apps, Entra Identity) and Microsoft Azure Basic understanding of AI technology including large language models (LLMs), data grounding, orchestration, agentic automation, MCP services, and responsible AI guardrails Understanding of agile project management, strong communication, and team collaboration Education Required: Bachelor’s Degree in Computer Science or equivalent experience Preferred: Additional safety training/licensing or related certifications (if applicable) EEO Employer Apex Systems is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with applicable law. #J-18808-Ljbffr Jobs via Dice