Counselor II

Summary The Counselor II position is responsible for managing the case and vocational rehabilitation process of participants within Goodwill and those in stable work positions under the Supported Employment program. This position includes Developing the Participant intake program, referral, and termination processes. Essential Duties And Responsibilities Provides coaching, counseling services, and intervention on an ongoing basis in areas such as personal and social adjustment, work training, work behavior, habits, attitudes, productivity, and values, as they relate to the participants' overall rehabilitation plan. Maintains detailed case records and follows procedures according to contract sources, funder, and agency requirements. Ensures timely development of written case management documentation, such as individualized program plans, Referrals to Rehab, progress reports, case notes, quarterlies and annual reports, individualized performance evaluations (IEE), case reviews, etc. Monitors and evaluates participants’ progress; Participates in case review meetings with stakeholders and provides guidance and coaching to help participants resolve issues and remain motivated to maintain employment. Connect participants to additional resources such as financial aid, vocational training, extensive counseling and therapy services, medical care providers, or other state and local assistance as needed. Ensure participant information is entered into appropriate forms, databases, or reports promptly and maintain confidentiality requirements. Responsible for generating, maintaining, and reporting monthly caseload tracking of documents and face-to-face contacts (first workday of the month). Responsible for administering program satisfaction surveys to participants at termination or once per year. Supervise the special transportation of participants as needed. Comply with the agency’s policy and procedures and Commission on Accreditation of Rehabilitation Facilities standards. Performs other duties as assigned. Knowledge, Skills, and Abilities Experience providing counseling and job coaching to adults with disabilities. Must have the ability to establish and maintain good working relationships with community partners. Must be flexible, multi-task orientated, and able to prioritize job duties with minimal supervision, including flexibility in work hours. Must always exercise discretion and confidentiality. Must attend required meetings. Must have good written and computer skills necessary to perform job duties. Must follow all safety procedures and correct safety issues, if possible. Must have a valid driver’s license and have access to a reliable vehicle to travel in the different counties where participants are served. Able to operate a computer and MS Office software, including Word and Excel. Ability to work independently with minimal supervision. Responds appropriately to supervision. Ability to listen to and understand information and ideas presented through spoken words and sentences, and communicate information and ideas in speaking so others will understand. Demonstrates responsible behavior, initiative, effort, and commitment toward completing assignments efficiently. Demonstrate problem-solving skills and pay attention to detail. #J-18808-Ljbffr Goodwill Industries of South Florida