Business Analyst

Business Analyst

RouteGenie is a modern, all-in-one software platform designed for medical transportation providers. We help businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management—empowering them to reduce costs, improve on-time performance, and deliver better service to their customers and communities.

As a Business Analyst, you bridge business stakeholders and our engineering team, turning product needs into clear, actionable specifications so developers and QA can build the right solution the first time.

You'll join our Business Analysis team and report to the Lead Business Analyst. You'll independently own requirements for a set of assigned product areas — writing the specs, running the discovery, and answering the team's questions — while following the requirements standards and quality gates the Lead BA sets and reviews against. This is a role built to grow our BA function: your work lets requirements be split by product area instead of one analyst carrying everything.

You do not need prior NEMT or healthcare-transportation experience — we'll onboard you on the domain. We're looking for a strong analyst and communicator.

This is a direct Independent Contractor engagement (not through an EOR or staffing firm), fully remote, with daily working-hours overlap with our European/Ukraine-based team.

What You'll Do

• Analyze, gather, and document business requirements for assigned product areas.
• Translate product concepts into implementation-ready functional specifications and well-formed user stories with clear acceptance criteria.
• Provide timely clarification to developers and QA throughout implementation.
• Review and refine requirements based on feedback from the Lead BA and stakeholders.
• Analyze existing system behavior and integrations when defining requirements.
• Identify edge cases, dependencies, and technical constraints early.
• Facilitate requirements discussions and discovery sessions with product, engineering, and business stakeholders.
• Communicate technical constraints in business terms and manage expectations on scope, timeline, and trade-offs.
• Create and maintain process flows, data models, business-rule and functional documentation.
• Support backlog refinement, sprint planning, and estimation with ready-for-development stories.
• Validate delivered features against requirements.
• Follow and help improve the team's requirements, standards, and templates.

Tools & Techniques You'll Use

• Documentation & collaboration: Jira, Confluence, Google Docs, Lucidchart/Miro, Figma.
• Requirements techniques: user story writing, acceptance criteria (Gherkin), use-case modeling, process mapping (BPMN), data modeling, wireframing.
• Technical awareness: REST APIs, database concepts, SQL; working familiarity with Django/Python and Angular is a plus (not required).
• Agile: Scrum ceremonies, backlog refinement, Definition of Ready / Definition of Done, estimation.
• AI: AI-assisted productivity tools for research, documentation, and knowledge discovery.

What We're Looking For

Required:

• 2+ years of business analysis experience in software development.
• Strong analytical and problem-solving skills, with sharp attention to detail.
• Upper-Intermediate (B2+) English or higher for written and verbal communication in English.
• Hands-on experience with agile methodologies and user story writing.
• Proficiency with Jira and Confluence (or similar tools).
• SQL for data validation and analysis.
• Ability to work independently on assigned areas while taking direction on standards from a Lead BA.

Nice to Have:

• CBAP certification or equivalent.
• Technical background or familiarity with software architecture.
• SaaS product experience.
• Background in transportation, logistics, or healthcare.
• Familiarity with NEMT/paratransit workflows or healthcare compliance (HIPAA).
• Process modeling (BPMN, UML).

Why You'll Love Working Here

• Impactful Mission: Help expand access to healthcare transportation by powering the technology behind it.
• Technical Challenge: Lead the modernization of a mission-critical platform that customers love and shape its next era.
• Customer-First Approach: From initial implementation through long-term support, our team builds solutions to support our customers for the long term.
• Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations.
• Culture of Collaboration & Improvement: You'll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
• Room to Grow: At RouteGenie, you'll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter. Join a profitable, capital-backed company with ambitious growth targets.

Ready to Join Us?

At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them. If you're ready to bring your skills to a collaborative, fast-moving team, we'd love to hear from you—apply today!