Business Systems Analyst

Software/Application Support ServicesWorks with users to provide software/application support services. May also work with users to understand clinical and business workflows, document functional requirements, execute test scripts, and perform user acceptance testing. If applicable for specific role, must be able to obtain required certifications as outlined by program requirements. Hourly pay range $30.21 - $43.16 40 hours / week Monday - FridayEssential FunctionsSupport and educate users on the use of clinical and complementary applications.Help identify and resolve issues, escalating as needed for timely resolutionProvide high-quality service to end users in accordance with defined service-level agreements.Assist with documenting business processes and running reports as needed.Understand user requirements; assist in translating these into functional requirements.Assist with executing user acceptance testing plans.Participate in team meetings to discuss team and project activities, issues, changes, and communications.ExperienceRelated IT experience, ideally in healthcare IT environment 0-1 year preferredKnowledge, Skills and AbilitiesExperience providing end-user support, preferably in a healthcare setting.Problem-solving skills.Ability to document workflows and business processes.Proficient interpersonal skills to effectively communicate with both technical and non-technical staff.Ability to learn, Knowledge of Microsoft Office 365 and other popular office productivity solutions, and quick learning.EducationBachelor's Degree Computer Science or related Field of Study preferredPhysical RequirementsStanding Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbsCarrying Occasionally (3-33%) 20lbs - 35lbsPushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Work Location399 Revolution DriveEEO Statement1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.