Implementation Specialist (Raleigh)

About Prometheus Group:

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.

Job Summary:

The Implementation Specialist supports the successful delivery of implementation projects by working closely with Project Managers and cross-functional teams to configure, deploy, and optimize our enterprise software solutions.

This role focuses on the hands-on execution of implementation activities, including system configuration, data migration, testing, and customer training, while ensuring that client requirements are met accurately and efficiently.

Implementation Specialists lead end-to-end client onboarding, designing scalable solutions that align with client needs. With a strong foundation in software implementation, they excel at problem-solving, cross-functional collaboration, and driving client success.

Key Responsibilities:

Project Support & Collaboration

• Work directly with Project Managers to execute implementation plans and deliverables.
• Participate in project kickoff, requirement reviews, and progress meetings.
• Maintain project documentation, track task progress, and communicate updates to the project team.
• Coordinate with Product, Engineering, and Support teams to resolve issues and meet milestones.

System Configuration & Deployment

• Configure software modules, workflows, user roles, permissions, and reporting dashboards.
• Translate customer requirements into accurate system settings and test configurations prior to deployment.
• Assist with user acceptance testing (UAT) and ensure system readiness for go-live.

Data Migration & Integration Support

• Perform or support data imports, transformations, and quality checks.
• Support integration testing for API connections, single sign-on, or third-party systems.

Customer Enablement & Support

• Assist Project Managers in delivering customer Functionality Demo sessions and onboarding materials.
• Develop or update documentation such as configuration guides, user manuals, and training resources.
• Provide post-Go-live hyper-care support and respond to configuration or user issues during transition.

Continuous Improvement

• Contribute to process documentation, standard operating procedures, and reusable templates.
• Identify opportunities to improve implementation efficiency and consistency.

What you have

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Administration, Management Information Systems, or a related field (or equivalent work experience).
• 0-2 years of experience in software implementation, technical consulting, or customer onboarding.
• Working knowledge of SaaS application configuration and administration.
• Experience using project management tools such as Jira, Asana, or Confluence.
• Excellent written and verbal communication skills.
• Strong critical thinking skills
• Strong attention to detail and commitment to quality.
• Ability to work collaboratively across teams and communicate with clients in a professional, service-oriented manner.

Important Traits:

• Attention to detail. We work with the world’s largest companies in all asset-intensive industries. For these businesses, it is critical to find any and all efficiencies in process where there are many moving parts (literally)
• Effective in high-stakes rooms. You're comfortable interfacing with senior leaders, external partners, and technical teams. You can context-switch seamlessly and adapt your communication style to your audience.
• Interdisciplinary curiosity - You’ll dig into different domains to understand how things work, ask smart questions, and collaborate across teams to deliver solutions that truly fit our customers’ needs. Diving into the real-world impact of the industries we serve - from energy and agriculture to logistics and manufacturing. You’ll work closely with teams powering everyday life, and a genuine interest in how their businesses operate will help you build better solutions and stand out in your role.

What sets you apart

• Basic understanding of data management, SQL, and integrations (REST APIs and SAP RFC or BTP preferred).
• Proficiency in Excel or Google Sheets for data validation and manipulation.
• Experience in enterprise asset management software environments (EAM, SAP, EHS, maintenance, etc.).
• Familiarity with agile development practices
• Proficiency of Spanish
• Self-motivated and adaptable to shifting priorities in a dynamic environment.

Benefits Overview

We offer an attractive benefits program to meet the diverse needs of our teammates:

• Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
• HSA & FSA plan options
• Paid parental leave
• Retirement Savings with Generous Company Match & Immediate Vesting
• Gym membership to O2 Fitness
• Casual dress attire
• Half-Day Fridays
• Generous Paid Time Off
• Company Outings, Trips & Activities

Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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