Leasing Specialist - The Residences Glenwood Place (Raleigh)

We have a great opportunity on our Residential Property Management Team at The Residences Glenwood Place!

Job Summary:

The Leasing Specialist is a key member of the multi-family team responsible for aiding with daily operations by leasing apartments, responding to resident requests, and ensuring tenant satisfaction. This position plays a vital role in maintaining positive relations between building tenants, vendors, partners, and the team.

Responsibilities:

• Lease apartments and aggressively sell the products and services of the property to which they are assigned.
• Work with the property management staff to develop and implement sales and marketing strategies. Increase property traffic levels, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages.
• Maintain thorough product knowledge of own property and that of major comparable competitors through site visits, tours, shops, and telephone surveys.
• Prepare all lease-related paperwork in an accurate and timely manner. Explain all lease documents to new and existing residents. Ensure all documents are correctly filled in and signed prior to resident move-in.
• Assist with managing the day-to-day operation of the apartment-home community. Work with Community Manager to ensure apartments are ready for move-in and are maintained in a satisfactory manner.
• Respond to resident requests and work with residents to minimize and resolve resident problems and complaints. Follow through to ensure issues are resolved.
• Maintain prospect, traffic and leasing data, and assist with other computer data entry as necessary. Assist with monthly closing.
• Follow correct procedures in the collection, tracking, and deposit of revenue and processing of move-out data.
• Follow the property lease renewal program. Maximize resident renewals.
• Clearly and effectively communicate with residents, other associates, vendors, and supervisors in written and verbal form.
• Perform thorough move-out inspections, when designated to do so. Photograph any items which will require claims against a resident's security deposit.
• Actively plan and coordinate resident events with the approval of upper management.

Required Skills/Abilities:

• Excellent customer service and communication skills
• Effective organizational and time-management skills
• Successful sales and marketing abilities
• Ability to operate and understand personal computer functions and management software (Microsoft Office and Yardi)
• Ability to function as a team player.
• Ability to apply principles of logical thinking to define problems, collect data, establish facts, draw valid conclusions, and initiate a course of action.
• Ability to work 2-3 required weekends per month and flexible monthly after work hours.

Education and Experience:

• High school diploma or equivalent required
• At least 1 year leasing consultant experience required; lease-up experience is preferred