Community Specialist

Community Specialist

Evergreen Live is seeking a highly motivated, independent, and service-driven Community Specialist to lead daily on-site operations between The Point and Brier Creek communities while also supporting the scattered portfolio as needed. Ideal for a self-starter who thrives in a fast-paced environment where leasing performance and resident experience go hand in hand. This role will serve as the face of the community, overseeing resident experience, amenity operations, property appearance, vendor relationships, and overall community standards while delivering an exceptional living experience for residents in a beautiful community.

As a Community Specialist, you'll be the primary on-site team member responsible for delivering exceptional resident experience and maintaining the highest standards across the community. You'll serve as the on-site primary point of contact for prospects, guiding prospective residents through the leasing journey up to application and move-in while overseeing day-to-day community operations, amenities, vendor relationships, and overall property experience.

This position operates in Raleigh, North Carolina

Key Responsibilities

Leasing & Pre-Lease Execution

• Execute lease-up strategies to meet occupancy targets within defined timelines
• Conduct property tours and effectively communicate features, benefits, and lifestyle offerings
• Respond promptly to inquiries via phone, email, and in-person with professionalism
• Assist with pre-leasing efforts including outreach, marketing, digital campaigns, and local events
• Maintain accurate records of leasing activity, traffic, and conversion metrics

Marketing & Outreach

• Support marketing initiatives including social media, signage, and local partnerships
• Distribute promotional materials and engage with local businesses and referral resources
• Monitor competitor offerings and market trends to properly communicate to revenue management for pricing and promotions

Application & Lease Processing

• Guide prospective tenants through the application process, including screening and documentation requirements
• Assist the Applications team with ensuring all paperwork is submitted timely accurately and timely
• Assist the Move In team with coordinating move in schedules and ensure units are ready for occupancy
• Partner with centralized support teams to ensure smooth operations
• Maintain compliance with Fair Housing and company policies

Resident Experience

• Provide exceptional customer service to prospective and current residents
• Assist with resident retention efforts including welcome events and communication
• Conduct Community Walks
• Address resident concerns with empathy and efficiency
• Take pride in the community's appearance, readiness, and reputation

What We're Looking For

• 1-3 years of leasing experience, with direct involvement in lease-up or new construction
• Sales-driven mindset with a customer-first approach
• Strong interpersonal and communication skills
• Ability to work independently and manage priorities
• Passion for creating a welcoming, well-run community
• Experience in leasing, hospitality, or customer service preferred
• Knowledge of Fair Housing regulations
• Active Real Estate License

Valid Driver's License and reliable transportation.

Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.

About Evergreen Residential

Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.

The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.

Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.

Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.

Equal Opportunities and Other Employment Statements

We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.