Guest Services Associate
The Barber Companies
Purpose: To perform a wide variety of technical and clerical work related to the operation of the museum. To greet museum visitors in a friendly and positive manner; efficiently facilitate sales and transactions; and correctly answer inquires for information about the Museum's exhibits, events and gifts shop products. Examples of Duties:
- Acts as the welcoming initial point of contact and concierge for all museum guests, visitors and clients. Prioritizes excellent customer service and the visitor experience over all other tasks.
- Provides accurate and timely customer information via friendly, engaging phone support.
- Performs opening and closing functions for the front desk and the museum store through established procedures
- Conducts ticketing sales, retail sales, and membership sign-ups & sales through use of POS systems. Handles cash and credit card transactions.
- Becomes knowledgeable about the museum, its history, exhibits, programs and special events, and communicates this information to guests
- Maintains highest standards of both visual appearance and operability of all public spaces, including main lobby, entryways, exhibits, front desk, and the museum store.
- Understands and maintains all building safety, security and loss prevention policies and procedures.
- Assists in display and restock/reorder of front of house collateral and ticket package promotional items.
- Assists in store with pricing, restock, merchandise displays, and inventory counts.
- Greet Guest
- Provides general information about the museum, exhibits and the community
- Takes admission and fees using a Point of Sale system
- Answers the telephone and fields calls to appropriate staff members
- Handles and balances cash and related paper entries
- Assists with sales and inventory in the Museum Shop
- Relays accurate information about planned programs/events
- May assist with informal tours of the museum to individuals and groups
- Ensure that all displays and supplies are well stocked at all times.
- Maintain daily operation of the museum reception area.
- Exceptional customer services skills and experience
- Excellent observation skills
- Able to work in a multifaceted, team-oriented environment
- Strong oral presentation and communication skills, both verbal and written
- Adept at conflict resolution and problem solving
- Able to work in a flexible, fast-paced environment
- Exhibits patience, professional demeanor, even temper, and good manners in stressful and changing situations
- 1-2 years experience working with the public preferably in a museum or retail capacity
- Cash handling work (minimum 2 years)
- High School diploma or equivalent
Vacancy posted 3 days ago
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