Customer Service Team Lead

Acree Plumbing, Air & Electric

Tampa, FL

Job Description
Job Description
Customer Service Team Lead - ACREE CALL CENTER
Location: Tampa, FL 33619

The Customer Service Lead is responsible for driving successful individual and overall team performance results by:
1) onboarding and training CSRs
2) coordinating ongoing training for CSRs
3) directing daily service center tasks
4) handling customer issues and escalations
5) collaborating with other departments
6) mentoring the customer service team, and ensuring an important level of customer service.
This is a Full Time, Hourly position - Should have Open / Flexible Schedule Availability that will include days, evenings, weekends and holidays. Occasional Over Time. SCHEDULE: Must be available for: 12 noon - 9 PM shift with Wed-Thurs Off - Note this schedule includes EVERY WEEKEND. This schedule is subject to change based on the needs of the business, with notice.
About Acree Plumbing Air and Electric
Acree Plumbing, Air & Electric has proudly served the Tampa Bay area since 1967. For more than 50 years, we've built our reputation by delivering exceptional HVAC, plumbing, and electrical services while providing an outstanding customer experience.
As part of Master Trades Group, a growing residential services platform operating leading home service brands throughout the Southeast and Mid-Atlantic, we are committed to developing great people, delivering operational excellence, and creating opportunities for career growth.
We believe that when we take care of our employees, they take great care of our customers. Everybody Wins.
Why Join Us?
Competitive hourly pay + weekly pay
Incentive opportunities
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off (PTO) & Paid Holidays
Company-Paid Life Insurance
Short-Term & Long-Term Disability
Employee Assistance Program (EAP)
Opportunities for advancement in a company that promotes from within

Apply

Vacancy posted 2 days ago

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