Customer Care Manager
$85k - $100kHiregy
Job ID 23684 – Customer Care Manager
Location: Tampa, 33634 – This position is onsite
Pay: $85,000 - $100,000 yearly
Type: Direct hire
Schedule: M-F, 8:00 AM to 5:00 PM EST
Job description:
- Lead daily Customer Care operations to ensure consistent, high-quality service and achievement of performance, retention, and customer satisfaction goals.
- Serve as a primary liaison between customers and internal teams, resolving escalated issues quickly, professionally, and accurately.
- Monitor service levels, call performance, work order accuracy, and customer trends using reporting and call center tools to identify areas for improvement.
- Supervise, coach, train, and develop Customer Care and Retention Specialists, including goal setting, performance reviews, and ongoing employee development.
- Maintain relationships with key accounts, support customer retention initiatives, identify process improvements, and assist with operational functions such as data entry, billing, shipping, and receiving.
Nice to have:
- Call center leadership
- B2B customer support
- Provider or practice experience
Requirements:
- Must have 3-5 years of call center customer support
- Must be MS Office proficient including
- Five9 experience is a very strong preference - Similar software to Five9: Genesys Cloud CX/PureCloud, NICE CXone/InContact, Talkdesk, RingCentral, Cisco
- High school diploma or equivalent
- Background check required
- Drug screening required
- Reference checks required
Compensation:
$85,000-$100,000 per year
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Care Manager in Tampa, FL vacancy
- Jamie Pelzer - State Farm Agent is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience in Tampa. The role focuses on communication, organization, and coordination of customer interactions. We value community...SuggestedFull time
$93k - $155k
Position Summary The Specialist Manager, Government Client Contracts Management supports strategic federal contract administration activities across complex, high-value engagements that directly affect revenue generation and retention. This role advises account...SuggestedContract workDeloitte
Tampa, FL3 days ago- ..., Tampa Bay area, Florida) Supervisor Customer Service iTD GmbH is a global medtech... ...bring their technologies to the point of care. Our solutions are used worldwide in... ...years in technical customer service, order management or ERP centric roles—supervisory experience...SuggestedWork at officeImmediate startWorldwide
ITD
Tampa, FL3 days ago $60k - $100k
...Competitive salary ~ Health insurance ~ Paid time off ~ Training & development You May Be a Great Fit as a Customer Care Manager at Jamie Pelzer - State Farm Agent if: You're the person people call first when life goes sideways - calm, steady,...SuggestedFor contractorsWork at officeState Farm
Tampa, FL5 days ago$60k - $100k
...Customer Care Manager At Jamie Pelzer - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe...SuggestedWork at officeJamie Pelzer - State Farm Agent
Tampa, FL3 days ago- ...Paid time off Parental leave Profit sharing Signing bonus Training & development You May Be a Great Fit as a Customer Care Manager at Tyler Ayers - State Farm Agent If: You’re the person people call first when life goes sideways - calm, steady, and ready...Work at officeRelocation package
State Farm
Tampa, FL1 day ago - ...clients in a better and smarter way. Find out more about career opportunities to work with the best team in the industry.This Account Manager role will assist the Account Executive and Producers on the Select Client, Portfolio Solutions book with marketing and servicing of...Full timeWork at office
The Baldwin Group
Tampa, FL2 days ago - ...optimization of processing functions within Government Savings. This role leads a large organization of associates, team leads, and managers while also providing oversight and direction to a global operations team operating in a dotted-line reporting structure. The...Full timeSecond jobRemote work
Ascensus
Tampa, FL2 days ago - The Manager Solution Delivery will lead and scale the execution of our data and analytics product deliveries in a rapidly growing business... ...of business lines in HAS is a critical success factor driving customer satisfaction and revenue growth. The role will build repeatable...Remote work
Quest Diagnostics
Tampa, FL1 day ago $3,500 per month
...for six-figure earnings for consistent performers Ideal Candidate Comfortable with frequent U.S. travel Strong interpersonal and sales skills Motivated, coachable, and adaptable Prior experience in sales, customer service, or spa environment preferred...Full timeFor contractorsDermaVe Spa
Tampa, FL1 day ago$3,500 per month
...Job Title: Multi-State Travel Sales Manager Job Type: Full-Time | 1099 Contractor Location: Various U.S. Spa Locations (Travel... ...every day Qualifications Experience in sales, customer service, hospitality, or related client-facing roles Strong...Full timeFor contractorsRemote workDermaVe Spa
Tampa, FL3 days ago- ...Traveling Project Manager- Aviation Location: Charlotte, NC, US, 28217Houston, TX, US, 77057St. Louis, MO, US, 63101Jacksonville, FL, USAtlanta, GA, US, 30339Springfield, MO, US, 65810Tampa, FL, US, 33609Tulsa, OK, USNorth Charleston, SC, US, 29405Orlando, FL, USEl...Contract workFor subcontractorRelocation
JE Dunn Construction
Tampa, FL2 days ago $113.1k - $232.3k
...Deloitte is seeking a top-performing professional services Firm Enterprise Solutions Associate Director, Government Client Contracts Management and Contracts Group Lead to support our Government and Public Services Practice (GPS). In this role, you will collaborate cross-...Contract workWork at officeFlexible hours2 days per week3 days per weekDeloitte
Tampa, FL2 days ago- ...scale and expertise across every touchpoint—from feasibility and consulting to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.At Legends Global, you’ll help shape the future of sports and live entertainment, working on...Night shift
$250k - $300k
...clients who view you as a trusted advisor. In this role, you will lead the engagement strategy for enterprise Salesforce clients, managing the relationship from initial contact through years of growth. This is a consultative, revenue-generating position focused on navigating...Remote workFlexible hours- ...premium ticketing and suites for the Tampa Rays stadium project. You will own the buyer journey from purchase to stadium opening, manage contracts, real-time payments, and ensure a high-touch client experience. Build relationships and uncover new revenue opportunities...
- ...Lead root-cause analysis. Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator. Manage trades to completion of service requests to customers' satisfaction. Perform minor service-related tasks (e.g., adjustments...
- ...based on performance Competitive salary Health insurance Paid time off Training & development You May Be a Great Fit as a Customer Care Manager at Jamie Pelzer - State Farm Agent You're the person people call first when life goes sideways - calm, steady, and ready to...Work at office
- ...About the Job General Description: As a Sr. Site Safety Manager, you will provide support to the Project Staff and the Concrete Strategies safety team in an effort to execute corporate safety and health standards and procedures in compliance with Federal, State,...Permanent employmentTemporary workFor subcontractorWork at officeLocal areaImmediate startFlexible hours
B & B CONCRETE CO. INC
Tampa, FL5 days ago $3,000 per month
...URGENT HIRING: Spa & Aesthetics Sales Manager (Client Experience)Compensation: $3,000/month base salary + performance-based commission... ...a leadership role at a high-end spa where your sales skills, customer care, and drive translate directly into exceptional income and...Full timePart timeImmediate startFlexible hoursWeekend workDermafix Spa
Tampa, FL1 day ago$3,000 per month
...performing sales leader with a strong ability to drive revenue, lead teams, and sell premium services? We're hiring a Senior Travel Sales Manager to join one of the fastest-growing luxury spa groups in the country. In this role, you'll travel to high-priority locations to...Flexible hoursDermafix Spa
Tampa, FL3 days ago- CloudKettle Inc. seeks a Director of Client Services to lead enterprise client engagements across the Salesforce ecosystem from initial contact through long-term partnerships. This remote role focuses on high-value advisory work, strategic guidance, and growing a retainer...Remote work
- A leading energy solution provider is seeking a Director - Client Solutions in Tampa, Florida. This full-time leadership role is responsible for developing and executing strategies to align with the organization’s vision. The successful candidate will lead proposal creation...Full time
- ...strong existing client database, excellent communication skills, and experience selling healthcare services. Responsibilities include managing the sales cycle, building relationships with key decision-makers, and achieving revenue targets. Compensation includes a base...
$118.7k - $197.8k
...autonomous self-starter with outstanding organizational and program management skills—a strategic thinker who’s also a natural collaborator.... ..., Financial Services; Consumer; Life Sciences & Health Care; Government & Public Services; or Technology, Media & Telecom)....Contract workWork at officeShift workDeloitte
Tampa, FL3 days ago- ...Job Description Traveling Project Manager - Mechanical Construction Various Locations Across the U.S. | Full-Time... ...communicate with engineering, VDC (BIM), schedulers, field staff, customers, and subcontractors Order materials and equipment, issue subcontracts...Full timeFor subcontractorShift work
gpac
Tampa, FL3 days ago - HUB International Limited in Tampa, FL seeks a Personal Lines Service Account Manager to handle a book of insurance business with autonomy, providing high-level client service and collaboration with Producers, Account Managers and HUB colleagues to ensure retention and...
- ...Full-Time Location: Tampa, Florida Job Summary: At Aviata Health Group, we are dedicated to delivering exceptional, person-centered care through compassion, clinical excellence, and connection. We are seeking a Traveling Director of Social Services to join our team,...Full time
- Beau Blessing - State Farm Agent Team Member in Tampa, FL is seeking a personable Account Manager to grow client relations and support daily operations. You will assist customers, explain policy options, and coordinate with agency staff to deliver outstanding service....
- ...strategic planning, budget control, and maintaining the boutique’s premium brand image. You will coach staff, drive sales performance, manage costs, and collaborate across the group to share best practice, ensuring long‑term client relationships and ongoing business growth...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Manager. Be the first to apply!
Related searches
- customer care manager Tampa, FL
- manager customer service Tampa, FL
- director of customer service Tampa, FL
- director of client services Tampa, FL
- contact centre manager Tampa, FL
- director client management Tampa, FL
- customer retention Tampa, FL
- verizon customer Tampa, FL
- customer satisfaction Tampa, FL
- customer marketing Tampa, FL