IT Support Technician - Philadelphia, PA

Field IT Support Technician

Industry: Healthcare/Hospital

Type: 3-Month Contract-to-Hire

Location: Philadelphia, PA Onsite across multiple local campuses (travel required; must have personal vehicle)

Schedule: Full-time 1st shift

We are seeking an experienced Field Support Technician to join a high-performing technical support team. This role is fully onsite and requires regular travel between local facilities, so a reliable personal vehicle is essential. The ideal candidate brings strong customer service, hands-on hardware deployment experience, and a background supporting hospital or clinical environments.

Required Qualifications

Technical & Experience Requirements

• 3–5 years of IT support experience (EUD, Service Desk, or similar)
• Project deployment experience (REQUIRED)
• Deploying PCs, printers, and other IT hardware
• Printer support experience
• Hospital or healthcare environment experience
• A+ Certification (active)

Logistics Requirements

• Must have a car – daily travel to multiple local sites
• 100% onsite (no hybrid/remote)

Preferred Qualifications (Nice to Have, Not Required)

• Military background
• Prior experience working at health system
• Experience playing organized sports
• Medical terminology familiarity
• Previous Level 2 Service Desk or medical EUD support
• Additional certifications:
• Network+
• Security+
• ACSP
• MCP / MCSA
• ITIL Foundations
• CCNA
• Lexmark or Lenovo Self-Maintainer
• Some college or technical school diploma

Key Responsibilities

• Serve as the first point of contact for all IT support needs across multiple campuses
• Provide Tier 1 support for hardware, software, operating systems, mobile devices, and peripherals
• Diagnose and resolve issues via phone, remote tools, or onsite support
• Track, document, and close all service requests using established call-logging standards
• Escalate Tier 2 issues appropriately
• Maintain strong working knowledge of:
• PCs, printers, terminals, mobile devices
• Networking and telecom hardware
• Microsoft OS and software (deployment, imaging, auditing, licensing, compliance)
• TCP/IP fundamentals
• Manage and monitor Level 1 queues; recommend improvements to categorization and workflow
• Support incident, problem, and change management processes
• Provide recommendations to reduce repeat incidents and improve service quality
• Ensure compliance with all information security policies, procedures, and regulatory requirements
• Work under direct supervision while supporting team initiatives and delivering exceptional customer service

Education

Required:

• High school diploma

Preferred:

• Some college coursework
• Technical school diploma or equivalent