Client Service Representative

Job Description

Job Description

Description

West Hills Animal Hospital & Emergency Center
Huntington, NY | Full-Time

About Us

West Hills Animal Hospital & Emergency Center is a full-service veterinary hospital and 24/7 emergency center providing high-quality medical, surgical, and emergency veterinary care for companion animals in the Huntington, NY area.

We are known for our compassionate client service, collaborative team culture, and advanced patient care in a fast-paced, professional environment.

We are seeking an experienced Full-Time Veterinary Receptionist / Client Service Representative (CSR) to join our front desk team.

As one of the first and last people our clients interact with, you will help create a compassionate, organized, and supportive experience during some of the most emotional moments of pet ownership. This position is ideal for someone with veterinary hospital experience who thrives in a busy environment, communicates with empathy, and can confidently manage multiple priorities.

Some of the responsibilities you will own in this role:

• Welcome clients and patients with professionalism, empathy, and compassion
• Answer high-volume phone calls while appropriately prioritizing urgent patient needs
• Coordinate emergency walk-ins and scheduled appointments
• Accurately register patients and maintain electronic medical records
• Collect patient histories and verify client information
• Process invoices, payments, deposits, and other financial transactions
• Communicate clearly with veterinarians and technicians regarding patient flow
• Provide clients with updates, discharge instructions, and follow-up communication
• Maintain a clean, organized, and welcoming reception area
• Support efficient hospital workflow through teamwork and collaboration

Preferred Qualifications

• Minimum 2 years of Veterinary Client Service Representative preferred
• Outstanding communication and interpersonal skills
• Excellent multitasking and organizational abilities
• Strong attention to detail and accuracy
• Ability to remain calm, compassionate, and professional during busy or emotionally challenging situations
• Comfortable navigating multiple computer systems and veterinary software

Benefits

• Competitive Compensation – $17.00/hour , based on experience, skills, and qualifications. 
• Cohesive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs. 
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being. 
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding. 
• Generous Paid Time Off – Recharge with paid vacation and personal days. 
• 401(k) with Company Match – Invest in your future with our retirement savings plan.