Manager, Learning Operations & Technology

TruGreen accepts applications on an ongoing basis. Position Overview Designs, implements and measures internally developed learning solutions. Partners with leadership, internal resources, and third‑party vendors to design, develop and deliver strategic learning offerings. Demonstrates the application of best practices and principles of instructional systems design. Responsibilities Oversees the queue of work in the instructional design area. Conducts ongoing meetings with staff to ensure business needs of clients are handled and completed in a timely manner. Oversees and/or completes training design projects, including web‑based, instructor‑led, and blended learning solutions. Consults with client group(s) to diagnose and analyze training‑related instructional design problems or needs and makes recommendations, as needed. Collaborates with subject matter experts and staff instructional designers to provide input on course objectives and the most effective instructional method to achieve those objectives. Manages external consultants and vendors to assure contract deliverables meet all quality and timeline requirements. Proactively researches and stays informed on new instructional design methods, techniques, vendors, and literature. Manages team resources, capabilities, tools, systems, and expertise to address defined goals and learning needs. Monitors, delivers, and interprets ROI metrics for business impact, adoption, utilization, and alignment. Performs other duties as assigned. Competencies Customer Focus – Understanding what it takes to build strong customer relationships and delivering customer‑centric solutions. Results Driven – Consistently achieving results, even under tough circumstances. Situational Adaptability – Adapting approach and demeanor in real‑time to match shifting demands of the organization. Accountability – Holding self and others accountable to meet commitments. Coaching and Developing Others – Identifying developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Education and Experience Requirements Bachelor’s degree required and 7+ years of experience in 4 or more of the following areas: Needs assessment, ADDIE design, Process improvement, Process mapping, Adult learning, Video development, Technical training, Web‑based training, Instructor‑led training, or Training design (or an equivalent combination of education and experience). Previous leadership experience strongly preferred. Knowledge, Skills, and Abilities Proficiency in Microsoft Office products, Learning Management Systems, Articulate Storyline, and Adobe Suite required. Effective time management and prioritization skills. Ability to delegate duties for increased efficiency. Strong leadership, communication and motivational skills. Creative thinker with strategic vision and strong initiative. Ability to manage multiple projects and priorities at one time. Ability to effectively partner and collaborate across functional areas. Adaptable to changing work environment. Strong conceptual and analytical skills. Requires strong interpersonal skills and the ability to interface with all levels of management. Project Management skills are required to coordinate projects and cross‑functional teams. Embraces and demonstrates commitment to continuous improvement, organizational change, and personal development as a role model for both staff and clients. Physical Demands & Working Conditions Regularly required to: Sit, stand and walk; Use hands and arms to handle, feel or reach; Speak and hear; Use close vision abilities. Occasionally required to: Lift or move up to 25 lbs; Stoop, kneel, crouch or crawl. Noise level: Low to moderate. Adverse conditions: Minimal. Location You MUST be physically located in the United States while performing this job. Benefits Medical/Dental/Vision insurance. Company‑matching 401(k). Additional programs and perks. TruGreen is committed to diversity and inclusion. Pay Range $95,010.00 – $158,350.00 EEO Statement TruGreen is an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities. #J-18808-Ljbffr TRUGREEN