Vice President, Information Technology

Job Description

Job Description

The Vice President, Information Technology, for Advanced Health Services (AHS) provides overall leadership to help define and drive the multi‑year technology vision, strategy, and roadmap to support organizational growth, innovation, and IT support for key customers. Accountable for enterprise technology outcomes, including the financial performance of AHS technology services, while providing oversight of application development, IT operations and infrastructure, cybersecurity, and physical security.

Advanced Health Services, LLC (AHS), began as the Information Technology Department for Delta Dental of Idaho (DDID), and continues to provide IT support for the company as a wholly-owned for-profit subsidiary for DDID. This has enabled it to expand its IT services to support other organizations in the healthcare industry. AHS currently has two key customers and offers the following services:

• SaaS offerings in the healthcare space
• Business intelligence and data analytics
• Cybersecurity program development and management
• IT network and help desk management

We have a flexible, forward-thinking culture with trust at its heart. What does that mean? Our working model provides employees opportunities for brainstorming, team building, and co-creating balanced with options to work from home. We understand that personal preferences, work contexts, and key tasks all impact where team members feel most energized, whether at home or in the office. Join our team committed to making a difference in people's lives while working in an environment full of challenge, collaboration, flexibility, and industry-leading growth potential.

ESSENTIAL FUNCTIONS

• Leadership: Help define and drive the organization’s vision, strategy, and roadmap to support business growth and innovation for AHS and its customers. Identify and explore opportunities to further expand AHS services and revenue within oral health, including opportunities in collaboration with other Delta Dental member companies.
• Team Management: Lead, mentor, and inspire high-performing teams, fostering a culture of collaboration, innovation, and continuous improvement. Help drive innovation and efficiency through the adoption of artificial intelligence (AI) into the company’s processes. Key areas include:
• Enterprise Applications : Oversee teams managing our custom-developed software, and configuration of and integration with various third-party applications. In addition, working in collaboration with our national organization, Enterprise Application also manages our data warehouse and providing the data and tools for AHS’s customer analytical needs.
• IT Operations: Oversee a team leading the design, implementation, and maintenance of the company's IT infrastructure, including networks, servers, storage, cloud services, and customer user help desk support.
• Cybersecurity, Physical Security : Provide oversight for individuals protecting company data and systems as well as physical building security.

• Technology Roadmap: Enhance technology roadmap aligned with the company’s long‑term business strategy, with a strong emphasis on scalable platforms, data architecture, and responsible AI integration. Ensure secure, reliable data movement and integration across internal systems, customers, and partners to enable advanced analytics, operational efficiency, and AI‑enabled decision-making. Leads enterprise evaluation, governance, and adoption of advanced technologies, including AI, ensuring technical feasibility, regulatory alignment, and competitive advantage
• Resource Allocation: Optimize resource allocation portfolio and capacity level to ensure efficient delivery of AHS services and projects, balancing strategic initiatives with day-to-day operations.
• Risk Management and Security: Oversee the ongoing support and enhancements to our robust cybersecurity program. Educate, advise and influence the business, on activities with potential security risk implications. Ensure governance and proper protection for data assets stored on internal systems and the public cloud.

• Vendor Management: Cultivate strategic partnerships with technology vendors, negotiate contracts, and evaluate new solutions that add value to the organization.
• Budget Oversight: Develop and manage the AHS budget, monitor expenditures, and ensure fiscal responsibility.
• Innovation and Research: Provides executive direction and technical partnership in the evaluation of emerging and advanced technologies, including artificial intelligence, data platforms, and automation. Assesses technical feasibility, regulatory considerations, and market relevance, translating complex technology concepts into actionable strategies that deliver scalable business value and support AHS’s long‑term business objectives.
• DDPA and Member Companies. Serves as a liaison to Delta Dental Plans Association and its member companies, staying abreast of trends, issues, services, and initiatives among the Delta Dental community impacting IT and related areas.
• Change Management: Help lead organizational change initiatives related to IT transformation, ensuring smooth transitions and adoption of new technologies by customers.
• Customer Engagement : Maintain strong working relationships with AHS’s key customers and their senior leaders. Monitor customer feedback and identify opportunities to strengthen customer satisfaction and engagement.
• Governance and Compliance: Ensure AHS policies, procedures, and practices align with regulatory requirements, DDPA membership requirements, and industry standards. Develop a working level of understanding of key HIPPA and other government requirements related to IT.

• Continuous Improvement : Ensure AHS teams continuously evaluate and improve processes and workflows, leveraging automation and emerging technologies where appropriate to enhance efficiency, reliability, and user satisfaction.
• Personnel Management : Help recruit and retain talented team members, ensure effective onboarding, establish appropriate goals, monitor and manage performance consistent with organizational culture, and foster employee engagement. Build leadership bench strength, succession capability, and future technical leadership for AHS

• Demonstrate a commitment to the organization’s vision, mission, values, code of ethics, and compliance/security standards.
• Other duties as assigned

Requirements

• Bachelor's degree in information technology, Computer Science, or related field; Master's degree preferred.
• Five years of progressive experience in IT management. Experience across multiple IT environments, operating models, or industries strongly preferred
• Delta member company or insurance payer experience strongly preferred.
• Demonstrated understanding of modern software development methodologies, including Agile/Scrum, DevOps, CI/CD pipelines, secure coding practices, and cloud-native architectures, sufficient to guide teams, ask the right questions, and make informed investment decisions.
• Deep understanding of enterprise application development practices and architectures, enabling effective executive oversight of custom-built and integrated systems.
• Proven experience leading teams responsible for designing, building, and maintaining mission‑critical internal applications

• Experience evaluating and integrating emerging technologies, including AI‑enabled solutions, into enterprise environments
• Strong understanding of data‑driven decision-making and modern technology architectures.

• Strong strategic thinking and business acumen, with the ability to align technology strategies with business objectives.
• Demonstrated experience in managing large-scale projects and initiatives.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.
• Strong negotiation and vendor management skills.
• Thorough understanding of IT compliance, data protection, and cybersecurity best practices.
• Relevant certifications are a plus.

PHYSICAL AND MENTAL REQUIREMENTS

• Sitting/Standing (alternatively) continuously
• Keyboard Use/Repetitive Hand motion continuously
• High level of skill/ability related to comprehension, organization, reasoning, decision-making, and communication for a position with significant impact on the organization.

Benefits

Advanced Health Services offers a competitive benefits plan including:

• Medical, dental, and vision

• 401K with up to 6% company contribution

• Generous PTO and up to 9 paid holidays

• Community Service Time

• Flexible schedule and 1/2 day Fridays

• Tuition and continuing education reimbursement

• Casual dress code

• ...and more!