Pricing Specialist-AT&T

Remote Position Available

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from anywhere in the U.S.

Must be willing to work 10am-7pm Mountain Time hours. Preference for candidate to live in Mountain or Pacific Time Zones.

Role and Responsibilities

Primary functions of this role include but are not limited to:

• Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of Operations
• Processing quote requests for our sales advisors by utilizing supplier portals, channel contacts, and rate cards
• Processing deal registrations
• Segmentation and serviceability checks
• Contract creation
• Ensure accuracy of signed contract/documents, order gathering forms and LOAs
• Research where answers and solutions are unclear or unknown
• Provide resolution on first-level pricing escalations
• Salesforce opportunity, quote, and order management
• Strive for a 2-hour quote pick-up within Salesforce
• Strive for a 2-hour email response time
• Juggle processing new quote requests while handling questions, contract, and order requests from previous quotes
• Monitor and respond to questions through company chat groups and email
• Build relationships with advisors, internal departments and suppliers
• Team coverage
• Attend regular supplier meetings and trainings
• Responsible for taking calls from the shared call queue and making regular outgoing calls to suppliers and advisors

Qualifications and Education Requirements

Bachelor's degree preferred. Telecom experience 6 months+ preferred.

• Adaptable to constant change
• Customer service background
• Advanced organizational skills
• Microsoft Office 365 predominantly with Outlook and Excel
• Intermediate computer knowledge
• Intermediate comprehension of telecom/technology carrier's product offerings
• Exceptional written and verbal skills with engaging phone presence

Preferred Skills

1+ year telecom/technology experience

• Detail driven, ability to prioritize
• Ability to work within the "grey" when things are not black and white
• Self-motivated
• Strong communicator - ability to have hard conversations
• Personable
• Team collaborator
• Quick learner
• Independent problem solver
• Forward thinker

Additional job duties and projects may be assigned. Prior experience quoting with AT&T, Lumen, Brightspeed, and/or Verizon is preferred but not required.