Field Service Engineer (Austin)

Overview JOB SUMMARY: We are currently seeking a Field Service Engineer (FSE) I to join our team. This individual has the primary responsibility of ensuring that the users of Rapiscan equipment are satisfied with its performance. This position requires basic troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training. Job Details Job#: 3030906 Responsibilities Perform service and maintenance for client systems, as directed by Field Service Managers. Follow Field Service contract requirements for response time, information reporting and customer management. Communicate with customers during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives. Communicate with Customer Service Coordinators to ensure delivery of parts and materials on time. Maintain and carry Field Service Tool Set. Complete timely reporting of labor, expenses and materials to support relevant service contract requirements and company policy. Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per company policy, including any specific customer contractual requirements (as needed). Follow company safety program requirements. Provide system status updates via CRM reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items. Carry company provided cell phones and laptops and be on call as required. Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required. Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to; report accidents and safety incidents and participate in corrective/preventative actions. Ability to complete all training courses within a timely manner with stated passing grades. Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company’s Code of Ethics and Conduct. Report quality problems or defects to management to drive corrective action and prevent recurrence. Duties may be modified or assigned at any time to meet the needs of the business. Required Qualifications A.S. in Electronic Technology or Engineering with Mechanical Engineering experience. Technical degree or demonstrable mechanical ability and knowledge. Previous experience / military training may be substituted for the Technical Degree. Basic knowledge of Analog, Digital, and Mechanical systems. 3 years experience in field service environment; x-ray industry highly desired. Networking hardware and software literacy. Database management and programming, software/firmware protocols. Ability to effectively manage both technical and administrative functions. Strong technical written and verbal communication skills. Working knowledge of Microsoft Office suite. Working knowledge of Oracle workflow management systems, or similar ERP system. Must be able to work independently and make logical decisions within position parameters based on company guidelines. Able to work on call rotation and work off hours as needed. Must be able to stand, bend, stoop, walk, climb, and lift up to 50 pounds daily. Able to work outside in inclement weather as needed. Must possess a valid driver’s license and maintain reliable transportation for travel under 300 miles roundtrip. Travel Requirements Work independently to plan and arrange travel accommodations within the company’s guidelines. Possess flexibility to deal with sudden changes (e.g. customer schedules, flight delays). Maintain and organize expense receipts while in the field and manage administrative tasks, including timely submission of expenses. Ability to obtain site passes, clearances and visas as required to carry out job responsibilities. Maintain valid passport and credit card as required to support business travel. Understand and comply with company travel policy. Ability to pass company and government background checks and maintain good standing. Physical Requirements The physical requirements described are representative of those that must be met to perform essential functions. Walk 20%–25% Stand 35%–40% Stoop 20%–25% Squat 15%–20% Kneel 35%–40% Reach 15%–20% Bend 10%–15% Sit 85%–90% Climb Lift 25–50 lbs Equal Opportunity Employer statement and contact details are available as part of the official job posting. #J-18808-Ljbffr