Clinical Resource Specialist

Job Description

Job Description

At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

See your work in a new light.

At LUX Infusion , we're reimagining infusion care as something more human, more supportive, and more connected. We lead with compassion and clarity - helping patients feel confident in moments that matter, while giving providers and partners the trust and insight they need to deliver better outcomes.

QUALIFICATION REQUIREMENTS  

• Must hold an unexpired Registered Nurse license, in good standing. 

• Prefer two to five years of experience with a record of achievement. 

• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. 

• Basic level skill in Microsoft Office (including Word, Excel, PowerPoint, etc.).   

QUALIFICATIONS PREFERRED  

• Bachelors' degree in nursing or equivalent required (nursing degree preferred).  

• State Board of Nursing License required. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  

• Knows, understands, and demonstrates the organization's mission, vision and values. 

• Demonstrates knowledge and skills to competently care for all assigned patients 

• Completes screening assessments of physician assigned cases to determine medical necessity/status determination needs.  Reassesses, monitors, and modifies transition needs as appropriate. 

• Conducts concurrent medical record review using established medical necessity criteria to determine correct level of care for patients.   

• Provides education to all health care team members regarding requirements to meet regulatory standards. 

• Promotes effective and efficient utilization of clinical resources from start of care to finish. 

• Serves as a patient advocate.  

• Assists in creation of Letters of Medical Necessity and Appeal Letters for MD 

NON-ESSENTIAL FUNCTIONS & RESPONSIBILITIES  

• Ability to prioritize and handle multiple tasks and projects concurrently. 

• Must have scheduling flexibility and be able to work overtime. 

• Develop and maintain relationships with physicians, hospital, patients, and other ancillary medical professionals. 

• Careful attention to detail. 

• Performs related duties as requested. 

• Participates in quality assurance activities and audits as directed. 

KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS  

• Ability to actively communicate, inspire and motivate all levels of staff. 

• Ability to think and act strategically and proactively. 

• Ability to maintain accurate records and prepare reports and correspondence related to the work.  

• Ability to maintain favorable public relations.  

• Ability to organize and coordinate the work of others.  

• Ability to set priorities. 

• Excellent verbal, written, and communication skills. 

• Excellent group presentation skills. 

• Excellent analytical skill. 

Communication Skills   

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.  

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.  

Computer Skills   

• Become and remain proficient is all programs necessary for execution. 

You may be a great fit if you bring:

• Deep care about the human impact of your work
• Clear communication and effective collaboration skills
• Strong ownership and accountability for your responsibilities
• Comfort learning, adapting, and growing in a dynamic environment
• A desire to be part of a team that values empathy and high standards

You don't need to check every box - we care just as much about how you show up as what's on your resume.

At LUX Infusion, we believe infusion care deserves more light - more warmth, more clarity, and more connection.

Here, you'll find:

• Purpose‑driven work with real impact
• A patient‑first, clinician‑led culture
• Supportive, collaborative teammates
• The opportunity to grow with a company building something meaningful

Come help us elevate infusion care - and see what's possible when care comes first.

Pay Range/Rate

$43—$45 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at View email address on ziprecruiter.com or View phone number on ziprecruiter.com .

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion's legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

All LUX Infusion team members are expected to support the organization's mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a "stacked‑hands" mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.