Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2019 and currently lead a team of five. Before becoming an agent with State Farm, I ran a pediatric home health company. That experience reinforced my passion for helping others and building a business that makes a real impact. I truly believe a State Farm agency is one of the best small business opportunities out there.

Im a graduate of Texas Christian University and an East Texas native. Outside of work, I enjoy playing golf with friends and spending time staying connected with the local community. Im actively involved as a member of the Tyler Chamber of Commerce and care deeply about giving back through community service and local involvement.

Our agency offers an Aspirant program, professional development, PTO, free snacks and coffee, and a flexible work environment. Were focused on creating opportunities for growth while keeping the workplace comfortable and supportive.

Our office culture is laid-back and casual, but we take our work seriously. Im looking for someone who is driven, hardworking, and motivated, with strong integrity. If youre someone who wants to grow, contribute to a positive team, and build a meaningful career, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Aaron Hickman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.