Customer Service Manager

Location: San Antonio, TX Preferred On-Site / Open to Remote for the ideal candidate Experience Level: 3–7 years of customer service management experience Compensation: $60,000 – $70,000 per year, based on experience Job Type: Full-Time Benefits: Health, Dental, Vision, Paid Time Off, and Holidays About the Role We are hiring on behalf of our client for a high-energy, systems-savvy Customer Service Manager to lead a customer support team, optimize daily operations, and maintain a high standard of service for patients, providers, and internal partners. This role is ideal for someone with strong customer service leadership experience, excellent communication skills, and hands‑on knowledge of contact center systems. The right candidate will be comfortable managing a team, improving workflows, tracking performance, and resolving escalated issues in a fast‑paced healthcare or pharmacy‑related environment. Key Responsibilities Team Leadership: Manage, mentor, and elevate a team of customer service representatives to ensure excellent service delivery. Operations & Workflow: Oversee daily call volume, queue management, and digital correspondence to meet and exceed service level agreements. Tech Optimization: Utilize contact center software and internal communication tools to streamline workflows, track team performance, and generate actionable data insights. Quality Assurance: Monitor customer and patient interactions, provide constructive coaching, and handle escalated customer or provider issues with empathy and professionalism. Cross‑Functional Collaboration: Partner with pharmacy operations and internal stakeholders to ensure alignment and seamless communication across all locations. Qualifications & Skills Experience: 3 to 7 years of experience in a Customer Service Supervisory or Managerial role. Experience in healthcare or pharmacy is a major plus. Technical Expertise: Direct experience with Five9 or equivalent enterprise cloud contact center software is strongly preferred. Communication Tools: Proficiency with Slack for real‑time internal communication and team collaboration. Communication Skills: Exceptional verbal and written communication skills, with the ability to manage remote or hybrid team members effectively. Problem‑Solving: Strong conflict‑resolution skills and the ability to think on your feet in a fast‑paced environment. What We Offer Competitive Salary: $60,000 – $70,000 per year, based on experience. Benefits: Health, dental, and vision benefits. Paid Time Off: PTO and holidays included. Growth Environment: A supportive, collaborative team culture with room for professional growth. How to Apply If you are an experienced Customer Service Manager with strong leadership skills and contact center experience, we would love to hear from you. Please apply with your updated resume. #J-18808-Ljbffr