Sr. Program Consultant, Global Certification

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Senior Program Consultant, Global Certification in our Quality Health & IT department.

This role can be home-based.

This is a full time, benefits eligible, grant funded opportunity. Current funding will expire on 6/30/2028, with the possibility of extension.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

Responsibilities

The Senior Program Consultant, Global Certification will develop, implement, and oversee all healthcare certification account consultation processes for the American Heart Association’s healthcare certification programs. The Senior Program Consultant establishes procedures for account management and consultation, maintaining the integrity and objectivity of the certification process and protecting the interests of all parties over the length of the certification. The Senior Program Consultant - Healthcare Certification consults with team members whose responsibilities include the certification team’s program, operational and business processes. The role also includes leading Alliance-related responsibilities and cardiovascular‑kidney‑metabolic (CKM) program implementation, including strategic planning, clinic development, protocol design, registry integration, and performance improvement across member health systems.

• Responsible for the management of large healthcare organization accounts, including systems of care development, program development consultation, and retention strategies.
• Manages accounts of all sites enrolled in the certification process to assure customer engagement, identifying best practice models, customer retention and recertification, and preparation for annual maintenance reviews.
• Leads CKM program implementation incorporating comprehensive resource deployment to support operational, clinical, educational, and quality improvement consultation.
• Accelerates quality of care initiatives within the regions by collaborating with team members and larger healthcare organizations. Facilitates system of care relationships between hospitals, clinics, and other care providers.
• Seeks program champions at the customer site, building relationships with key stakeholders, decision‑makers, and influencers, as well as essential relationships with front‑line leaders and certification champions.
• Promotes collaboration between all teams to help build cohesive partnerships both internally and externally.
• Assists with the development and maintenance of CKM Alliance and certification tools and resources.
• Under the supervision of the Director, oversees certification team business functions, including projections, budget, and expense management.
• Provides exceptional account support to build and maintain a positive relationship in collaboration with certified organizations.

Qualifications

• Bachelor's degree or equivalent experience.
• Advanced clinical degree preferred - RN, MD, Dietitian, PharmD Preferred.
• Five years of relevant experience.
• Relevant CKM clinical experience.
• Hospital administration/clinical/quality experience with leadership, including managing multidisciplinary teams.
• Clinical Account Management experience, leadership, or supervisory experience, including managing volunteers and highly functioning work teams.
• Ability to travel up to 25% local and overnight stay.

Compensation & Benefits

Salary minimum to the midpoint of the range is $84,400.00 to $112,500.00. Pay is commensurate with experience; geographic differentials may apply to the pay range. The American Heart Association reserves the right to pay more or less than the posted range.

The American Heart Association invests in its people. Here are the main components of our total rewards package.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work‑Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance – We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

EOE/Protected Veterans/Persons with Disabilities