Customer Support - II2

Customer Service Representative

Responsibilities:

1. Answer incoming calls and emails from customers, financial institutions, and legal professionals.
2. Advise customers on U.S. Treasury financial products, regulations, and forms.
3. Support account setup and navigation for U.S. Treasury websites and applications
4. Aim to exceed established metrics for accuracy, timeliness, and completeness
5. Provide prompt, efficient, detailed, customer-oriented service
6. Act as an advocate for our customers; reporting and/or acting on areas for improvement
7. Establish and maintain accurate records and documentation
8. Interpret guidelines, and regulations, and recommend changes to procedures and processes

Qualifications:

• Associate degree in business or an equivalent combination of education and experience
• Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or a related area
• Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines
• Basic computer and MS Office proficiency
• A requirement of this position is that you must be vaccinated against COVID-19 and received all approved boosters or qualify for an accommodation from the Bank's vaccination policy; the Bank will provide accommodations as needed by law for individuals unable to be vaccinated because of medical conditions or sincerely held religious belief
• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category

Comments/Special Instructions This position will be hybrid, 3 days on site and 2 days remote. (Onsite full during training and mentoring)