Customer Service Representative

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Customer Service Representative
Location: Minneapolis, MN
Pay Rate: $21-$22\/hour
Duration: 6-Month Contract
Position Overview
Beacon Hill is partnering with a respected organization in Minneapolis to identify a Customer Service Representative for a six-month contract opportunity. This position is responsible for providing exceptional customer support by responding to inquiries, resolving concerns, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys problem-solving and thrives in a fast-paced environment.
Responsibilities

• Respond to customer inquiries regarding products, services, billing, and account-related matters.
• Investigate and resolve customer complaints through appropriate research and problem-solving.
• Process account adjustments, refunds, and related service transactions.
• Communicate claim investigation results and provide updates regarding resolutions or next steps.
• Escalate unresolved issues to the appropriate department for further review and investigation.
• Accurately document customer interactions, inquiries, complaints, and resolutions.
• Maintain professionalism and deliver high-quality customer service in every interaction.
  Qualifications
  • High school diploma or GED preferred.
  • 2-4 years of customer service experience required.
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal abilities.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and manage multiple priorities effectively.
  • Experience accurately documenting customer information and interactions.
  • Proficiency with Microsoft Office applications, including Word and PowerPoint.
    
    
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    To Apply for this Job Click Here