POS Analyst I

Restaurant Technology Analyst

Atlanta, Georgia (Hybrid)

Position Summary

The Restaurant Technology Analyst supports the administration, execution, reporting, and ongoing operational support of restaurant technology platforms across the organization. This role serves as a key liaison between franchisees, vendors, support teams, and internal stakeholders to ensure restaurant technology solutions are functioning effectively and delivering business value.

The analyst coordinates technology deployments, manages requests, supports system configurations, analyzes operational data, tracks vendor performance, creates leadership reporting, and assists with Level 3 support for technologies including Digital Menu Boards, Drive-Thru Timers, Headsets, integrated ordering platforms, tablets, and other restaurant technology systems.

Key Responsibilities

• Operational Support 30%: Support daily operations; monitor incidents, service requests, and escalations; assist with Level 3 support coordination and root cause analysis; coordinate changes, updates, configurations, and deployments; maintain inventories and support records.
• Reporting & Analytics 25%: Develop and maintain leadership dashboards; analyze trends in incidents, vendor performance, support tickets, and system health; produce weekly and monthly reports; track KPIs, SLAs, and milestones.
• Vendor & Franchisee Coordination 20%: Partner with vendors to track open issues and deliverables; coordinate communications with franchisees and operations; schedule meetings, testing, and project reviews; monitor vendor responsiveness and accountability.
• Project Management & Deployment Support 15%: Support restaurant technology rollouts and enhancements; coordinate testing plans and deployment schedules; track tasks, risks, dependencies, and action items; support requirements gathering and documentation.
• Documentation & Process Improvement 10%: Create and maintain process documentation, knowledge articles, training materials, and operating procedures; identify workflow improvements and support continuous improvement initiatives.

Required Qualifications

Education

Bachelor's degree in Information Systems, Business Administration, Computer Science, Technology Management, or a related field.

Equivalent work experience may be considered.

Experience

2 to 5 years of experience in technology operations, IT support, business analysis, or project coordination.

Experience supporting multiple stakeholders in a fast-paced environment.

Experience working with vendors, ticketing systems, and operational reporting.

Restaurant, retail, hospitality, or franchise technology experience preferred.

Knowledge, Skills, and Abilities

Strong analytical and problem-solving abilities.

Advanced Microsoft Excel skills and proficiency with PowerPoint, Word, Outlook, and Power BI.

Experience using ServiceNow, Jira, Confluence, or similar tools.

Ability to organize, analyze, and summarize large volumes of operational data.

Strong written and verbal communication skills with attention to detail and follow-through.

Ability to communicate effectively with executives, vendors, franchisees, operators, and technical teams.

Ability to manage multiple priorities, deadlines, risks, and action items independently and collaboratively.

Preferred Qualifications

Experience supporting restaurant technologies such as Digital Menu Boards, Drive-Thru Timers, Headset Systems, Point of Sale systems, order aggregation platforms, kitchen display systems, or mobile ordering technologies.

Experience with ServiceNow, Jira, Power BI, SQL for basic reporting queries, and project management methodologies.

Success Measures

Timely coordination and resolution of technology issues and escalations.

Accurate, reliable, and actionable operational reporting.

Reduction in recurring technology incidents through trend analysis and process improvement.

Successful execution of deployments, testing plans, and project milestones.

Strong stakeholder satisfaction and clear vendor accountability tracking.

Complete, current, and usable documentation for support and operational teams.

Career Path

This role provides a strong career path into a Senior Analyst, Product Owner, Project Manager, or Restaurant Technology Manager position.

Must have skills: 1. Ability to manage multiple priorities (working on multiple products on the same time as they don't connect with each other, they are with different vendors) 2. Knowledge around restaurant tech (digital menu boards, drive through timers etc) end to end life cycle of the products 3. Advanced Microsoft (copilot or any AI tools)

Good to have skills: Real experience in restaurant technologies

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.