Business Analyst

Overview Location: Atlanta, GA 30336 (Hybrid 1 Day/Week in office) Duration: Full time Pay: $100k - $120k/yr. About the Role This is not a sit-in-the-corner-and-take-notes kind of role. We want a collaborator, a translator, and a strategic thinker who can decode complexity and help shape the future of customer experience design. Responsibilities Partner with stakeholders to gather, document, and prioritize business requirements across retail, design, and digital teams Translate high-level business needs into clear user stories, process flows, and wireframe-level specs Support cross-functional delivery teams across creative, development, and rollout workflows Analyze current processes and identify opportunities for efficiency, automation, or digitization Collaborate with technical teams to define integration requirements between systems (CMS, DAM, project tracking) Assist in the creation and management of project roadmaps, timelines, and deliverables Facilitate meetings, workshops, and stakeholder reviews; ensure alignment and accountability Create reporting, dashboards, or insights to support strategic initiatives Serve as a strategic thought partner—helping to connect dots across teams, tools, and channels Qualifications 6+ years of experience as a Business Analyst, ideally in retail, digital, or experience design environments Proven ability to work across creative, operations, and tech teams Strong skills in requirements documentation , process mapping , and stakeholder facilitation Experience with Jira, Confluence, Miro, Lucidchart , or equivalent tools Working knowledge of CMS platforms, digital signage, POS systems , or customer experience tools is a plus Familiarity with wireframing , UX thinking , or digital prototyping (Figma, Balsamiq) is a bonus—not a dealbreaker Data-savvy: proficient with Excel ; exposure to Power BI, Tableau, or light SQL is helpful Strong verbal and written communication skills; confident presenting to both execs and end-users Seniority level Not Applicable Employment type Full-time Job function Business Development Industries IT Services and IT Consulting We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr