Business Process Analyst

Overview

The Business Process Analyst will work with departments including Accounting, Human Resources, Marketing, Operations, and Technology to document business processes, identify operational challenges, and support process improvement initiatives.

This position will meet with employees and department leaders to understand how work is currently performed, document workflows and requirements, and help identify manual or repetitive activities that may benefit from process improvements, system changes, integration, automation, or artificial intelligence tools.

The Business Process Analyst will serve as a liaison between business departments and the software development team. This individual will assist with requirements gathering, documentation, project coordination, testing, training, and implementation activities.

This is an ideal opportunity for someone with strong communication, analytical, and organizational skills who is interested in developing experience in business process improvement, workflow automation, system integration, and AI-enabled business solutions.

This is a hybrid position out of Atlanta, GA. Our office is located at:

IST Management Services

1341 Moreland Ave SE

Atlanta, GA

30316

Compensation

$55,000.00 - $65,000.00/yr salary plus benefits, with up to $3,000.00/yr bonus based on key performance indicators

Benefits

Medical, Dental, Vision, STD, LTD, Life, 401K, Paid Time Off, 7 paid holidays, Pet Insurance, and Bonus Incentives

Schedule

Regular business hours M-F 8-5 or 9-6 with availability for occasional off-hours work when needed

Position Development

The individual in this role will have the opportunity to expand their knowledge and responsibilities in the areas of business process improvement, workflow automation, system integration, project management, and AI-enabled business solutions

As experience is gained, the position may take on greater responsibility for leading process-discovery sessions, managing improvement initiatives, evaluating automation opportunities, and coordinating cross-functional technology projects.

Who We Are

In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a range of services including e-Discovery processing and hosting, court reporting, collections/forensics, managed review, IT infrastructure, and managed services. IST Management is a tool-agnostic Relativity Certified Provider. We also provide a full range of facilities management and office services.

We've been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation's Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation's Department of Defense and have committed to Hiring Our Heroes' mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

You can check out istmanagement.com for more info on us!

Responsibilities

Essential Job Functions

Process Documentation and Analysis

• Meet with employees, managers, and subject matter experts to understand existing business processes
• Document current workflows, business rules, handoffs, systems, data inputs, and manual activities
• Create process maps, workflow diagrams, standard operating procedures, and supporting documentation
• Identify process gaps, duplicate data entry, manual workarounds, and repetitive administrative activities

Requirements Gathering

• Gather and document business needs for application changes, reports, workflows, integrations, and new internal tools
• Translate business requests into clear functional requirements, user stories, and acceptance criteria
• Document expected outcomes, business rules, exceptions, and user needs
• Review documented requirements with business stakeholders and technical team members
• Assist with maintaining traceability between business requests, development tasks, testing, and implementation

Project Coordination

• Assist with coordinating business and technology projects from discovery through implementation
• Schedule and participate in project meetings, process-discovery sessions, and requirements reviews
• Document meeting notes, decisions, action items, risks, and follow-up activities
• Support project managers, department leaders, and technical team members with project documentation

Testing and Implementation Support

• Assist with the development of test plans, test scenarios, and user acceptance testing documentation
• Coordinate with end users to validate that application changes meet documented requirements
• Document defects, questions, and requested changes identified during testing
• Create implementation checklists, user guides, training materials, and support documentation

Process Improvement, Automation, and AI Support

• Identify repetitive, manual, or time-consuming activities during process-discovery sessions
• Document potential opportunities for workflow automation, system integration, or AI-assisted tools
• Assist with researching available system features, automation tools, and process-improvement options
• Monitor feedback and assist with documenting the results of implemented improvements

Application Support and Documentation

• Assist business owners with documenting requested application upgrades, enhancements, and defect corrections
• Maintain application documentation, process guides, user instructions, and change records
• Help identify user needs and usability concerns within existing applications
• Develop and deliver basic presentations, demonstrations, and training materials
• Serve as a liaison between internal users and technical team members for assigned projects
• Maintain security, confidentiality, and data privacy considerations when documenting business processes and system requirements

Qualifications

Required Qualifications

• Legal authorization to work for any employer in the US; dipoloma or GED
• Ability to sit, stand, and look at computer screen for extended periods
• One to three years of experience in business analysis, project coordination, process documentation, application support, operations, or a related role
• Strong written and verbal communication skills
• Ability to manage multiple assignments and follow through on action items
• Basic understanding of business processes and software applications
• Ability to work collaboratively with both technical and non-technical employees
• Proficiency with Microsoft Office or Microsoft 365 applications
• Willingness to learn new systems, tools, and business processes

Preferred Qualifications

• Bachelor's degree in Business, Information Systems, Communications, or a related field.
• Experience creating process maps, procedures, requirements, or workflow documentation.
• Experience participating in software implementation or process-improvement projects.
• Experience supporting Accounting, Human Resources, Marketing, Operations
• Analytical thinking, attention to detail, curiosity and willingness to learn

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at View email address on click.appcast.io.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.