Service Manager
Eliassen Group
Description Onsite in Culver City, CA Our client seeks a hands-on Service Manager to lead day-to-day IT service operations for a large enterprise managed services engagement. The role will serve as the primary interface between business stakeholders and delivery teams, including offshore teams, and will own escalations, communications, and service performance. The engagement requires strong ITSM fundamentals, ServiceNow proficiency, and comfort working across US and India time zones. The role is operational and visible with a focus on SLAs, KPIs, MTTR, and root cause analysis. We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $50.00 to $60.00/hr. w2 Responsibilities
- Serve as the primary delivery-facing contact for service operations across a large enterprise account.
- Own day-to-day service operations including incident, problem, and change workflows.
- Manage escalations with sound judgment and timely communication to stakeholders.
- Coordinate with global and offshore teams to ensure SLA and KPI adherence.
- Drive root cause analysis and continuous improvement actions.
- Leverage ServiceNow for operations oversight, reporting, and performance tracking.
- Prepare and review operational reports and dashboards using Excel and Power BI.
- Facilitate cross-team collaboration across US and India time zones.
- Maintain an onsite presence at least four days per week.
- Support a stable, long-term engagement with consistent service quality.
- 10 to 15 years of experience in IT service management, managed services, or IT operations.
- Prior experience as a Service Manager, IT Operations Manager, or similar operational role.
- Strong ITSM knowledge across incident, problem, and change management.
- Proven experience managing SLAs, KPIs, MTTR, and root cause analysis.
- Hands-on ServiceNow experience running service operations.
- Experience supporting large enterprise environments with large teams of 50 to 100 or more.
- Proven success working with global and offshore teams, preferably including India.
- Strong verbal and written communication skills for stakeholder engagement.
- Fluency with Excel for reporting and analysis.
- Ability to interpret Power BI dashboards.
- Understanding of general enterprise IT and SDLC concepts.
- Flexibility to overlap working hours with offshore teams.
- Ability to operate in high-visibility, high-accountability settings with diplomacy and composure.
- Operational, hands-on approach rather than purely managerial.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Service Manager in Venice, CA vacancy
- ...Providence is seeking a Radiologic Technologist in Santa Monica, California. The role involves coordinating services for the Department of Imaging, planning and directing activities to meet departmental goals, and ensuring quality service for patients. Applicants must...Suggested
Providence Service
Santa Monica, CA3 days ago - ...Morrison HealthcarePosition Title: PATIENT SERVICES MANGERPay Grade: 12Reports To: DIRECTOR FOOD AND NUTRITIONSalary: 65,000 - 75,000Other... ..., email ****@*****.*** SummaryPatient Services Manager (PSM)Cocoa Beach, FLMorrison HealthcareMorrison Healthcare is...SuggestedLocal areaRemote workRelocation packageFlexible hours
Compass Group
Culver City, CA3 days ago $95k - $100k
...We’re Looking For: We are seeking a Sr. Regional Operations Manager with experience in hiring and collaborating with inspectors, driving... ...Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs...SuggestedFull timeTemporary workFor contractorsImmediate startRemote workOPENLANE
Culver City, CA3 days ago$76.1k - $101.8k
...Service Manager I Location: 395 Santa Monica Pl, Santa Monica, CA 90401, USA Salary Range for Service Manager I: $76,100- $101,800 annual base salary The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited...SuggestedHourly payCasual workLocal areaShift workDin Tai Fung North America
Santa Monica, CA3 days ago- ...Partners Lp in Santa Monica is looking for an Assistant General Manager to support the General Manager in ensuring exceptional guest... ...years of restaurant management experience, a passion for guest service, and the ability to maintain high food safety standards. Certifications...Suggested
Gotts Partners Lp
Santa Monica, CA2 days ago - The People Concern is looking for an HSSP Program Manager to oversee mental health services in Santa Monica, CA. The role demands a Master's degree and relevant licensure. You will supervise clinicians and ensure high-quality services for individuals in Permanent Supportive...Permanent employmentFull time
- Beach Club Bar Manager Job Description Maintains inventory. Weekly and monthly inventory must be turned into Aurora the next day. Orders product weekly and sends to Aurora, Costco, IFS, Sysco by Tuesday at 4:00PM. Responsible for checking and putting away orders. Responsible...Work at officeImmediate start
$132k - $200k
...Your next opportunity awaits — Honda Santa Monica is seeking a dynamic, high-performing Service Manager to join our expanding team and contribute to the LAcarGUY legacy. This is a rare opportunity to lead an established, high-functioning service department and elevate...Temporary workLAcarGUY
Santa Monica, CA3 days ago$133.3k - $166.6k
...craft together. Naughty Dog is seeking an experienced IT Support Services Lead to oversee end‑user support services and support... ...exceptional support experience. What you will do: Lead, mentor, and manage the performance of the IT Support team, including contract support...Contract workFor contractorsLocal areaRemote work$35 - $37 per hour
...Overview: Join Healthcare Services Group (HCSG) as a Certified Dietary Services Department Manager, leading the dining department at a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment...Local areaHealthcare Services Group
Playa Del Rey, CA2 days ago- ...Hospitality in Culver City, California, seeks a Front Desk Supervisor to oversee front desk operations. You will ensure guest satisfaction, manage associates, and resolve complaints while adhering to brand standards. The ideal candidate has 1 to 3 years of hospitality...Shift work
HHM Hospitality
Culver City, CA2 days ago $22.85 - $25.44 per hour
...better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience... ...compensation Opportunities for advancement (80% of managers started as Crew) PAY TRANSPARENCY Below is the base pay range...Work at officeLocal areaShift workChipotle Mexican Grill
Santa Monica, CA3 days ago- ...payments, and ensuring a smooth departure. Ensure that all guest information is entered accurately in the hotel's property management system. Guest Service & Problem Resolution: Respond promptly to guest inquiries and requests, providing information about hotel services,...Local area
Proper Hospitality
Santa Monica, CA3 days ago - ...Job Title: Customer Service Manager Position Description: The Customer Service Manager is the dealership’s goodwill ambassador and fulfills the dealership’s customer relations policies in an effort to build and retain a loyal customer base. Duties & Responsibilities...Immediate start
Chevrolet of Culver City
Culver City, CA3 days ago $72.8k
...Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of... ...opportunities 401K benefit subject to eligibility requirements Service Manager Overview Allied Universal® is hiring a Service Manager. As a...Hourly payContract workWork at officeLocal area- ...LAcarGUY, through Honda Santa Monica, is seeking a Service Manager to enhance their high-functioning service department. This role involves overseeing operations focused on customer satisfaction and managing productivity, costs, and team relations. Ideal candidates will...
LAcarGUY
Santa Monica, CA2 days ago - Taco Bell in Culver City is looking for a General Manager to lead the restaurant team and ensure excellent customer service. In this role, you will manage operations, hire and train employees, and oversee financial plans while maintaining a positive work environment. Candidates...
- Sage Restaurant Group is seeking an Operations Manager for The Pierside Hotel in Santa Monica, California. The role involves managing hotel operations to ensure guest satisfaction and financial goals are met. Responsibilities include staff management, budget development...
$75k - $80k
Sage Hospitality Group is seeking an experienced manager to oversee the operations of hotel rooms and restaurants in Santa Monica. The role ensures high customer satisfaction while achieving financial goals. Responsibilities involve managing staff, implementing budgets,...$105k
...itself apart from other companies by being America's largest HVAC/R service provider. As we continue to grow, we're committed to... ...Nextech today! What You'll Be Doing The Area Service Manager (ASM) for Commercial Kitchen Equipment (CKE) oversees the hot-side...Work experience placementWork at officeRemote workNex-Tech
Los Angeles, CA2 days ago$85k
...with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering... ...policy, please click here. Job Details The Shuttle Services Manager is responsible for managing all functions associated with the transportation...Hourly payTemporary workWork experience placementLocal areaAll shiftsShift workTowne Park
Los Angeles, CA2 days ago$75k - $105k
...Job Summary The Ready-Mix Plant Manager works closely with the batch men and drivers in overseeing ready-mix plant production, operations... ..., product delivery, ticketing, payments and customer service Personnel management experience, i.e., interview and selection...Full timeWork experience placementWork at officeLocal areaCalPortland
Marina Del Rey, CA12 hours ago$80k - $90k
...Must have a strong buy in to Leadership's strategy and embrace constant change to achieve overall goals. Manage day-to-day preventative maintenance, specialized services and national programs within the assigned coverage area, to consist of approximately + 350 stores....Hourly payLocal area7-Eleven
Los Angeles, CA3 days ago$75 - $80 per hour
Studio Operations Program Manager Pay: $75-$80/hour Employment Type: 12-month contract (recurring based on performance & demand) Start... ...operations of multiple studio spaces to maintain consistent service standards and operational excellence. Support facilities operations...Contract workTemporary workWork at office$72.8k
Allied Universal is hiring a Service Manager in Culver City, California, to lead security operations with a focus on safety and client engagement. Candidates should have strong leadership skills and experience managing teams in a fast-paced environment. The successful applicant...$24.4 per hour
Alliedbarton Security Services is hiring a Lobby Supervisor in Culver City, CA, offering $24.40 per hour. The role involves supervising lobby operations, managing staff, and ensuring quality service delivery to clients. The ideal candidate will possess a high school diploma...Hourly pay- Job Description Role: Clinical Case Manager Reports to: Program Manager Program: 1503-HMSTR Setting: 100% Onsite Schedule: Monday... ...team works closely with each client to develop individualized service plans, enroll clients in public benefits, submit housing applications...Full timeTemporary workWork at officeLocal areaMonday to FridayFlexible hours
- The Crescent Hotels Group is seeking a Hotel Manager for their Santa Monica location, responsible for ensuring compliance with hotel policies and delivering quality guest service while maximizing departmental profits. This role involves supervising various hotel departments...
- ...Retail Service & Operations Manager Goodwill Southern California is seeking a Retail Service & Operations Manager to help lead one of our retail stores, boutiques, or attended donation centers. Under the direction of the Site Manager, this role ensures seamless operations...Hourly payFull timeFlexible hoursNight shift
- ...Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – General Manager - Area General Manager Your Focus Interview, select, train, schedule, coach...Daily paidFull timePart timeWeekend work
Hilton Los Angeles Culver City
Culver City, CA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Manager. Be the first to apply!
