Lobby Ambassador

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Helios Grand Hotel

Join the team and immerse guests in a world of Mediterranean elegance, where you'll create one-of-a-kind experiences that guests will never forget, all just steps from Universal Epic Universe.

What We're Looking For :

A warm, welcoming, and highly observant Lobby Ambassador who will be the face of the hotel's guest experience. You'll be the first point of contact for guests entering the property, setting the tone for their stay with genuine hospitality and personalized service. In this role, you'll create memorable moments through thoughtful interactions, anticipate guest needs, and provide seamless support across the lobby and public areas. You'll work closely with Guest Services, Concierge, and Security to ensure every guest feels seen, heard, and cared for.

Who You Are :

• Hospitality Enthusiast : You naturally connect with people and love making others feel welcome.
• Observant and Proactive : You notice the little things and act quickly to enhance the guest experience.
• Professional Presence : You carry yourself with poise and confidence, representing the brand with pride.
• Resourceful Guide : You know the property inside and out and enjoy helping guests navigate their stay.
• Team-Oriented Collaborator : You work seamlessly with others to deliver exceptional service.
• Veterans and military spouses are encouraged to apply.

What You'll Do :

• Greet guests warmly upon arrival and departure, offering assistance and personalized attention.
• Serve as a visible and approachable presence in the lobby, ready to assist with directions, recommendations, or concerns.
• Monitor guest flow and lobby activity to ensure a welcoming and orderly environment.
• Anticipate guest needs and proactively offer support, from luggage assistance to local insights.
• Coordinate with Guest Services and Concierge to ensure timely responses to guest requests.
• Assist with VIP arrivals, special occasions, and guest recognition programs.
• Maintain cleanliness and presentation of lobby and public areas in collaboration with Housekeeping.
• Support crowd control and guest movement during peak check-in/check-out times and events.
• Provide information about hotel amenities, services, and local attractions.
• Report safety concerns or unusual activity to Security and Management.
• Assist with guest recovery efforts, ensuring concerns are addressed with empathy and urgency.
• Support front desk operations during high-volume periods.
• Maintain knowledge of hotel policies, emergency procedures, and service standards.
• Participate in lobby activations and seasonal guest engagement initiatives.
• Stand and walk for extended periods.
• Occasionally lift up to 45 pounds, reach, bend, crouch, kneel, push, pull, and walk.
• Maintain professional appearance and grooming standards.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include :

• Previous experience in hospitality or relevant industry preferred.
• Intermediate computer skills and ability to learn Property Management Systems required.
• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.
• Position requires prolonged standing throughout shift.

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse work culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you would like to request a reasonable accommodation to submit an application or participate in the hiring process please contact our Human Resources team.