DAI Help Desk Analyst

Job Description

Job Description

Redwood Strategy Group (RSG) is a minority owned, Economically Disadvantaged Woman-Owned Small Business (EDWOSB) founded on over 17 years of thought-to-action leadership supporting military departments, Department of Defense, and agencies across the U.S. Federal Government with transformation, strategy, and operations. At RSG, we are committed to our company foundation - our employees. The minute you start working here, you become an integral part of our team, our future, and you will play a key role in the continued growth of our company.

Innovative Solutions. Cultivated Talent. Accelerative Success.

Redwood Strategy Group is seeking an analyst to join the DAI Help Desk team supporting Marine Corps Systems Command (MCSC) Managerial Accounting Office (MAO).

The ideal candidate has 1 year of DoD Financial Management experience, is motivated to learn more, is adaptable, and a good communicator.

The primary function of this role will be to address DAI Help Desk tickets for financial and technical issues experienced by USMC DAI users.

Duties will include research and reconciliation of contracts, invoices, and payment. We work cross-functionally with other teams at MAO, as well as external stakeholders such as DFAS and DAI PMO, to resolve Unmatched Disbursements (UMDs), support the posting of obligations, and make corrections. The RSG team is also responsible for creation of Standard Operating Procedures (SOPs), and other process documentation as well as delivery of training internally at MAO and to the MCSC Programs we support. 

Key Responsibilities

• Provide technical expertise and skills to implement business solutions in the help desk and training domains utilizing functional knowledge in DAI/Oracle modules.
• Address and resolve DAI Help Desk Tickets, assisting the customer’s DAI end users with financial and technical issues (primarily P2P)
• Research and reconcile contracts, invoices, and payments.
• Collaborate cross-functionally with other teams, workstreams, and external stakeholders such as DFAS and DAI PMO.
• Support the posting of Obligations (Reimbursables, Contracts, G-INV Orders) and provide resolution guidance for a variety of issues.
• Create Standard Operating Procedures (SOPs) and other System Process Documentation (SPDs).
• Deliver training on evolving processes within DAI.
• Demonstrate strong analytical skills for budgeting and planning purposes.
• Facilitate clear and effective communication with stakeholders at all organizational levels.
• Contribute creative and strategic thinking to enhance business processes and outcomes.
• Work both independently and as part of a team, demonstrating leadership and collaboration skills.

• Bachelor's Degree 
• 1 year DoD Financial Management experience
• Public Trust

• Ability to communicate effectively with cross functional partners and stakeholders.
• Strong organizational skills and the ability to multitask.
• Proactive and a team player.
• Ability to conduct research, reconciliation, and analysis of financial transactions.

By submitting my application, I declare that all the above information is correct and accurate.

RSG offers a first-class total rewards package that includes competitive salaries, medical, dental and life insurance plans, 401k matching, generous leave programs, tuition reimbursement, professional development; and more!

RSG is an equal opportunity employer/veteran/disability/41 CFR 60-1.4. We are committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or RSG policy. Reasonable accommodation, based on disability, religious observances, or other designated areas as defined by law will be considered in accordance with applicable law and RSG policy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.