Food & Beverage Supervisor

Company Description:

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

Position Summary

The Food & Beverage Supervisor is responsible for overseeing the daily operations of restaurant, bar, and/or room service outlets to ensure exceptional guest experiences, operational efficiency, and compliance with company standards. This role provides leadership to front-line team members, supports revenue goals, and maintains high standards of service, cleanliness, and safety.

Key Responsibilities

• Supervise daily F&B operations and service delivery
• Ensure all outlets are adequately staffed and prepared for service
• Monitor service quality and guest satisfaction throughout each shift
• Conduct pre-shift meetings to communicate daily objectives, promotions, and operational updates
• Assist with opening and closing procedures
• Lead, coach, motivate, and develop F&B team members
• Train new employees on service standards, policies, and procedures.
• Monitor employee performance and provide ongoing feedback
• Assist with scheduling and labor management.
• Address employee concerns and escalate issues when necessary
• Ensure guests receive prompt, professional, and courteous service.
• Resolve guest complaints and service recovery situations effectively
• Build positive guest relationships and promote a culture of hospitality
• Support achievement of departmental revenue and profitability goals
• Monitor labor costs and productivity
• Assist with inventory control and ordering processes.
• Help minimize waste and control operating expenses
• Verify accuracy of cash handling and point-of-sale transactions
• Ensure compliance with health, sanitation, food safety, and liquor regulations
• Maintain a clean, organized, and safe work environment
• Enforce company policies, procedures, and service standards
• Participate in safety meetings and incident reporting as required.
• Complete shift reports and operational documentation.
• Monitor inventory levels and communicate supply needs
• Collaborate with other hotel departments to ensure seamless guest experiences

What You Will Bring

Qualifications

• Minimum 2 years of food and beverage experience, including supervisory responsibilities
• Strong knowledge of restaurant, bar, and hospitality operations
• Excellent communication and interpersonal skills.
• Ability to lead and motivate teams in a fast-paced environment.
• Knowledge of food safety and responsible alcohol service practices.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25–50 pounds
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Frequent bending, reaching, and moving throughout service areas

OS&E Coordinator – New Hotel Opening
Position Summary

The OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.

Key Responsibilities

• Coordinate all OS&E procurement activities from project initiation through hotel opening.
• Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
• Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.
• Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.
• Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.
• Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.
• Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase.
• Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.
• Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.
• Maintain accurate inventory records, asset documentation, and storage organization.
• Monitor purchase orders, invoices, and expenditures to ensure budget compliance.
• Assist with room and departmental installations, mock operations, and opening readiness activities.
• Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds or more. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a point-of-sale system, use of a jigger, and stirring with a bar spoon.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.