Asst. General Manager

Parking Operations Manager

Company Summary: Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Global Parking Systems also partners with SP+ A Metropolis Company, a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers. Built on the foundation of excellence and integrity, we are dedicated to providing the highest level of service at all of our parking facilities.

Position Overview: Assisting in the day-to-day management of the assigned location ensuring that parking operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business.

Responsibilities

Key areas of responsibility:

• Directs, manages, and coordinates the activities of staff and contract personnel to ensure proper facility operation.
• Prepares annual expense operating budget and ensures that the facility is operating within budget perimeters and takes appropriate remedial action on negative variance.
• Reviews and approves bi-monthly expense reimbursement report.
• Ensures that proper parking, security, cash control and customer service procedures are being followed by all employees.
• Evaluates staff performance, serves disciplinary notices and handles first-step grievances.
• Acts as primary contact between the union(s) that represents the various classifications of employees (if applicable to airport operation).
• Inspects grounds, facilities and equipment to ensure safe and proper working conditions and to determine necessity of repairs or maintenance. Initiates corrective actions as needed.
• Serves as the primary liaison between the Airport and on-site management and the local operation and Corporate offices.
• Leads weekly phone calls/meetings with client to report on finances, operations and on-going projects/strategies.
• Coordinates and manages routine maintenance projects as well as special projects related to facility improvements.
• Supervises the work of sub-contractors to ensure that work is done properly and per the contract.
• Coordinates facility openings/closings and determines staffing requirements to accommodate work being done while ensuring desired service levels.
• Interacts with customers as needed to answer questions, investigate complaints/violations and resolve problems.
• Monitor office audits of daily cashier reports to ensure that proper sales totals are reported and recorded on time and to maintain security vigilance over possible employee theft and/or inefficiencies.
• Monitor and review all damage claims in order to assign responsibility for damages. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree in Business Administration, Aviation Management, or a related field (or equivalent experience)
• Previous experience in operations compliance, quality assurance, or a similar role within the aviation, parking, or transportation industry
• Strong knowledge of airport parking operations, industry regulations, and compliance requirements
• Familiarity with contract management and negotiation
• Excellent analytical skills with the ability to interpret data and identify trends
• Exceptional attention to detail and strong organizational skills
• Excellent communication and interpersonal skills to effectively collaborate with internal teams, regulatory authorities, and clients
• Proficiency in using relevant software applications for documentation management and reporting